Royal Grill — Restaurant in Coventry

Disgusting service by the owner manager no respect whatsoever and thinks he can treat his long term customers like rubbish, after ordering last week like maybe my 50th order the guy calls me after there app allowed me to spend 20mins making the order that it will be delivered in 60mins then he calls and says sorry we don’t deliver there,I said you delivered here 50 x before, he said well not tonight, so I travelled across the city to collect my order.

The app allows you 10% discount for delivery or collection but the owner/manager decides too not offer me his 10%disocunt,maybe they are on hard times so I gave it to them.

After getting home I called them to complain about the batch for the burger it was so dry it just fell apart in my fingers very annoying after spending £3.50 on a burger. What was more annoying was there was no apology instead he said that if I was going to complain then not to order again, I generally think the food and service is quite good and good value but I don’t expect to be told not to complain if there’s a problem.

What got me annoyed enough to write this review is the fact my brother has just gone to place an order and after confirming the order hey have called him and said because there was a complaint about the batches “they are not happy” and didn’t want to serve us.

There should be a law against this disgusting level of service, not impressed with the attitude.

As I said we must spend up to a £100 on some months on kebabs etc so il take my money else where from now on like now I just spent £23.75 with...

Ordered food !! Specifically stated no mayonaise on burger. Order arrived with mayonnaise on burger. Chips were like cardboard, cold food with mouldy cheese on the chips. Called and spoke to the shop and was told "we don't refund customers" he then told me to never order food from them again. Disgraceful service. Told him I would be speaking with trading standards as the quality of the food was disgraceful...he then said on this occasion he would send his drive back to give me my money back. The driver refunded 5 pounds and said he was charging me for the pop. Shocking service, disgraceful and unprofessional response Would not order...

Doesnt even deserve one star this happened less then 5 minutes ago ordered 2 masala fish meals as me and my mum was eating we found hair in the meal when i called them up to tell them what had happened the first man came on the phone and said so, then i asked to speak to someone in charge and asked for a refund as i didnt want anything else after that he told me no your not having a refund as you've touch the food , then when i said i will not be ordering from here again he replied " ok darling thanks" and hung up the phone im livid horendous customer service rude staff and disgusting food dont order from them...