Starbucks Coffee — Restaurant in Coventry

Been a customer for years. Used to visit on a daily basis and did enjoy coming here. Normally when they mess up a order ( not often) they would replace it but on the last two occasions when they have messed this up ( drive thru) and I have rang in ( as only realised after driving off) giving my details to be promised they will sort it when I come next. On the first occasion the male took down details but I was told they had no idea what I was on about so I just paid for it . Then the second time (yesterday)I rang in again as they messed up the order and The lady took my details and I explained that last time I complained they said my details were not written down so she re assured me this would not be the case . So I went today and explained to the manager who said nothing was written again even though I had the name of the staff that had took my details . She said she could only offer me a small drink but I refused and just paid as it wasn’t just about the replacement drink. It was annoying as the other girl working along with lady that took my name the day before , stood staring at me with the manager but she didn’t confirm anything so again I had to pay for it. It’s sad as I have spent so much here but once my starbuck card runs out I won’t be coming to this branch again unless...

I am writing to express my concerns about the ongoing issues with the restroom facilities at your establishment. Over the past year, the restrooms have frequently been closed, causing significant inconvenience to visitors. This issue seems to be recurring without a long-term resolution in sight.

In the last couple of months, the only available restroom has been the accessible (disabled) toilet. However, for the past week, even this facility has been unavailable due to a broken lock. It is disappointing to see that such a simple issue, like repairing a lock, has not been addressed promptly.

As a brand of your size and reputation, it is difficult to understand why such basic yet essential facilities are not maintained efficiently. Restrooms are a fundamental part of any establishment, and their unavailability reflects poorly on the overall customer experience.

I urge you to prioritize this issue and ensure a swift resolution. Your attention to this matter would demonstrate a commitment to providing a high standard of service and care for...

I am reaching out to highlight a serious and persistent issue with the restroom facilities at your establishment. For the past year, the restrooms have repeatedly been closed, causing significant frustration for customers. It’s surprising that such a vital issue remains unresolved for such an extended period.

Recently, only the accessible (disabled) toilet was operational. However, even this facility has been out of service for the last week due to a broken lock. Fixing a simple lock should not take this long, especially for a company of your size and reputation.

This situation is unacceptable. Customers expect basic amenities to be in working order, and the inability to address this ongoing issue reflects poorly on your brand’s commitment to quality and customer satisfaction.

I strongly encourage you to address this issue urgently and ensure that such problems are prevented in the future. Prompt action on this matter would go a long way in restoring trust and ensuring a positive...