Rupali Restaurant — Restaurant in Coventry

If I was able to give 0 stars then I would. Honestly was the worst experience I have ever had. The food was terrible. Everything was sweet and not catered for my family. I understand that it is in an area where not many indian people go but surely you would see your customers, (us being brown) and understand that they would need a little bit of spice in their food. Anyway, I ordered my starters and explained that we haven't decided on mains yet so we will order them afterwards. Any Other restaurant I have been to would have said okay no problem, just let us know when you're ready to order mains. This restaurant INSISTED that I had to order my mains with my starters. Another worker came out from no where and said that it was policy and that he would get fired if I didn't order my mains. Didn't even let me reply to the other man but instead butted in to tell me he would get fired if I didn't order my mains. Anyway I went back to my table og 11 other family members and we decided what we wanted for mains. Told the staff what we wanted and off they went to make it. I ordered a butter chicken which the staff member said would be mild and asked me if that was okay. I said yes as it was only that dish he asked about. We had our starters which were okay but portion sizes were not the best. We didn't think much of it due to it being starters. Anyway we waited for our mains to see that there was about 5 pieces of lamb or chicken in each dish that did not serve our table of 12. Considering we order the same amount of dishes, (5 dishes) in any other Indian restaurant, we now know how many we need to order to be able to fill everyone up. But no, 5 pieces of meat in a dish costing around £17 each. What a joke. Regardless we spoke to the staff and explained that surely this isn't right. Also explained that we've been to other restaurants and they give double the amount. All dishes were super bland in flavour and spice and the lack of meat in the dishes was ridiculous. We explained this to the staff in a nice way, but this guy that mentioned to me about ordering the mains or he would get fired, got onto his high horse and raised his voice and was incredibly rude. We were just explaining what we have had before and tried to give them some constructive feedback to help their business. But no. Completely took it the wrong way. Did not apologise like anyone else would, constantly interrupting and not letting my family finish what they were saying and did not even stop to take a break. He started shouting and showing us his book of booking for yesterday. I'm sorry but did I ask you about your bookings. No I didn't. Including our table, there were only 2 other tables in the whole restaurant, so your book is pointless to me as i can see with my own eyes that you're not busy or as popular as you insist hun. Anyway this same guy spoke to another member of my family when the rest if my family paid the bill and left. He said that I asked for the dishes to be mild and thats why thery were like that and lacked flavour. So they also turned it around to blame me when all they asked me about was that butter chicken dish, and even so why woumd you nit add the flavour regarless of spice level. So considering we spend £300 in this restaurant, I 1 million percent do not recommend and absolutely will NOT be going back there. So rude and rubbish food. Not to the quality it should have been considered how much we spent. So many more better places in Coventry than this place that are cheaper and you get what you paid for....

The management are appalling.

After calling ahead to book a group of 11 adults and children (specified) we were told we could have a table.

We arranged taxis and arrived on time. The manager scowled at us after looking at my children and said “we have no room” to which I replied “we have booked”.

He then told us to sit and wait.

He then sent another staff member to “deal with us” who claimed they had no room, then shouldn’t have told us we could attend, that the “new” member of staff had spoken to us (despite him going away to check before saying so). He told us we “could have a table at half 9 but close at 10 so there’s no point”

When we arrived our table was quite clearly set for us in the middle of the restaurant.

We argued our case for a little while before we asked to speak to the “manager” who was standing a couple of meters away and could quite clearly hear the commotion. The manager firstly told us to wait while he finished playing with his calculator.

He then carried on with the claim that the “new” member of staff shouldn’t have given us the green light to attend and apparently they now have a new rule (so new that it wasn’t a rule 30 minutes ago when we booked) that children cannot attend the restaurant at a “certain time” (time not actually disclosed!!)

We explained he should honour the booking and that we are now financially out of pocket for paying for transport to get there he backed down to say that as a “good will gesture” he would serve us.

Well fat chance I would allow my children to be treated the way he treated us. They got what they wanted. By staying, we would reinforce the way he treated his staff by sending them to deal with his own prejudices in front of a restaurant full of people. I don’t need to pay for that.

I am honestly appalled, I was embarrassed, so much so I cried.

I vow never to eat at this “restaurant” again.

If I could leave 0...

Attended a meal for 20+ people and was utterly disgusted with the level of customer service received.

The bill came to over £500 which we wanted to be evenly split between the table and also agreed to pay a little more each to leave what would have been a generous tip.

When the gentleman that I assume is the manager came to take payment and realised that the payment was being split he stated he would be putting a service charge onto each card payment unless we paid on 1 or 2 cards.

When I questioned him on this and stated a service charge was optional and we intended on leaving a tip he was very rude and said there was no option.

This forced a majority of the table to go to the cash points to withdraw the money to make payment which also resulted in each person paying and waiting for there exact change.

I would definitely not recommend this restraunt and would advise the staff to look into improving there customer...