I have travelled the world, been to multiple Nandos... Even in Africa, yet, I was met by a very arrogant Ari. I queued for about 10min in order to be met by a very unpleasant Ari. Instead of apologising for the long wait, she was like 'What can I get you? In the most unengaging tone that's ever served me. Firstly, it was an issue with my NHS badge. I'd forgotten it in the car, which I had struggled to find parking for, and was on the other end of the retail park. Despite trying to plead with her to process the order& I'd go fetch it when I'm picking my elderly parents up from the restaurant, she wouldn't hear any of it. I had to walk back to the car, return 10min later, and queue up again, only to be met by the same Ari that hadn't even improved on her attitude (talk about my lucky day) I eventually ordered and it felt as if she was doing me a favour and I was a beggar. The way she spoke to me, as demeaning as it seemed, I persevered through the order. Secondly, she was doing her best to speak to me like some peasant that has no business being at that restaurant, not forgetting arguing with me about making 2 separate orders that needed 2 separate receipts and codes as the other order was for my elderly mother. By the time the food came, personally I had lost my appetite, and because of the delay in the whole process, my stepdad needed to go take his meds, so our stay was cut really short. I work with people, and people skills are necessary. She could learn a thing or two from Zamir, who was very kind and engaging. I would suggest further training for her, to improve on her interpersonal skills and not spoil the good name of the restaurant chain. One thing for certain, I'm not going back to that place, I will not have someone treat me like that whilst I'm paying for a service. Ari, food for thought, IN A WORLD WHERE YOU CAN BE ANYTHING #BEKIND