Starbucks Coffee — Restaurant in Crawley

Dear Starbucks Customer Service,

I am writing to express my dissatisfaction with the service I received during my visit to one of your locations on 9th March 2025.

Due to time constraints, I inquired at the counter about the preparation time for a Double Chocolate Frappuccino. The staff member assured me it would take no more than 10 minutes. Based on this information, I placed my order. However, I ended up waiting for over 10 minutes, during which I observed that the staff were engaged in conversations among themselves, seemingly in a language I did not understand, rather than attending to customer orders.

As I was already running late and accompanied by my one-year-old child, I politely requested if my order could be expedited. Unfortunately, a staff member named Vishal responded curtly, stating that I would have to wait, and his demeanor was notably unprofessional. When I requested a refund due to the delay, he informed me that I would also have to wait for that process. Feeling helpless and pressed for time, I had no choice but to leave without my order or a refund, resulting in a loss !

While the monetary loss is minimal, the experience left a negative impression, especially as it marked the beginning of my holiday. As a business owner myself, I understand the importance of customer service, and this encounter fell short of the standards I expect from a reputable brand like Starbucks.

I hope this feedback will be taken seriously, and appropriate measures will be implemented to prevent similar...

I was just there last week early morning grabbing 2 coffees. The server was lovely and inviting.

When I went to collect the coffee I noticed on of them was missing the cold foam, which I reiterated to the lady serving my coffee. Who proceeds to start shouting at me and accusing me of not ordering/paying for the foam?…

I was completely taken back by this attitude and was extremely offended. She then proceeds to shout at the server who took my order, and again in a very angry tone of if I had ordered and if not “charge her right now”.

I can understand if he made a mistake and missed something in my order, it’s not a big deal as it can be rectified.

However I do not appreciate the belittling and accusation from your employee not only to myself but also her colleague! I don’t usually write reviews however I had to ask for her name “Falka”, as I was so offended as clearly she thinks this behaviour is acceptable and I’m sure it’s not the first occasion she has spoken to clients that way.

Starbucks you really need to do better with your employees and clearly their training on how to speak to clients.

I really hope you take this on board and it’s addressed as it wasn’t a nice...

At first glance, this Starbucks at Gatwick looks like a win: bright, spacious, the kind of spot you’d happily settle into before a flight. But the illusion didn’t last long.

The pastry “selection” was the first red flag—two or three lonely items in a plastic box that looked like it had seen better days. Closer inspection revealed fruit flies inside. Not exactly the appetite booster we had in mind.

The staff were lovely, but clearly still finding their feet. Our drinks (a simple iced Americano and a mocha Frappuccino) sat half-finished on the counter, abandoned for a while, and took 10 minutes to finally make their way to us—even though there was barely anyone queuing.

Then came the real kicker: the state of the kitchen. Flies buzzing around, an open carton of milk sitting out, coffee beans scattered across the floor by the bins, sticky counters—it all felt more “student flat on a Sunday morning” than “international airport café.”

And to wrap things up, the classic Starbucks trademark: the name on the cup. We spelled “Pat” slowly and clearly. The cup came back with “Pet.” Honestly, it almost made us...