Tops Pizza — Restaurant in Crawley

We ordered the Vegan pizza's for the first time and I can honestly these were the worst pizza's we have every tried. We ordered 3 vegan pizza's for delivery and when they arrived we noticed that the dip was non-vegan and had leaked all over our vegan pizza's. When we reported this to the driver he wasn't sure and suggested we call the store to get them placed (fair enough). After calling the store they offered to re-make the pizza's, which we then collected from the store. When we got home the pizza was not to standard as the base was burnt and the dough was stale. Therefore, we complained to the staff who said we will be refunded for the complete amount and put the phone down. I called the store back to ask what we should do with the pizza's and requested for them to be collected from us, as we paid for delivery. However, the staff member told us to throw the pizza's away. This incident happened on 30th August. I waited till 5th September 2022 to give it 5 working days for the refund to hit my account. However, the refund never came through, so I called the store to see what was happening and everyday I called I was told that the manager was either on delivery or is not in the store. I had tried to call everyday to speak to the manager, but was told the same thing every single time I called. I even left my number asking them to pass it onto the manager to call me back, but got no call back. Then on the afternoon of 11th September I called back and the staff member said "Mate, the manager doesn't want to speak to you and he said you will not be getting your refund". When I went to the store I was informed my messages weren't passed to the manager to call back and that no refund will be issued. They implied that we ate the pizza, so no refund is to be issued. However, I explicitly asked the staff member to collect the pizza, but was informed that I should throw them away. It's really frustrating to see that a simple complaint couldn't be passed onto and be dealt with. I have now lost my money and service...

The delivery was quick. But they missed out part of my order. Said they wouldn't charge me full price on my next order ( who says I would be ordering from them again ) . Then offered me a refund on the food that was missing, I specifically ordered missing item because it was what I wanted.

I then said I wanted a full refund and asked them to come and collect what was delivered. They did neither. So I'm out of pocket and no food.

Then they hung up on the call so I couldn't resolve anything. Safe to say I wont be using these again. Was...

Absolute appalling service from Crawley TopsPizza I always order from these guys have never had an issue but today leave me waiting for over 2 hours and still no order called endless amount of times I’ve been told every time five minutes five minutes still nothing to then get told it’s been left in the hallway of my property and it hasn’t and we’re paying cash still nothing disgusted with the service from the branch manager there now everytime I call the line is busy Disgusting service and I will never ever use...