Buenasado Argentine Steakhouse - Bluewater — Restaurant in Dartford

My recent dining experience at Buenasado in Bluewater was profoundly disappointing and has left me with no desire to return, despite it being our third visit. The evening was marred by poor quality food, abysmal customer service, and a general lack of understanding and professionalism from the staff.

From the outset, the meal was off to a bad start. We had to wait an inordinate amount of time for our food, even after explicitly informing the staff that we were ready for our mains. When the food finally arrived, it was of subpar quality. The steak, which is supposedly their specialty, was overcooked and flavorless. My partner's chicken was dry, and the sides were cold and tasteless. It was evident that the kitchen was either overwhelmed or indifferent to the quality of the dishes they were sending out.

The service we received was equally disappointing. The “supervisor” named Lina exemplified a rude and hostile attitude that was entirely unprofessional. When I attempted to express my concerns, she repeatedly interrupted and would not let me finish my sentences. This dismissive behavior is unacceptable in any service industry, let alone in a restaurant that prides itself on providing a pleasant dining experience. I asked to speak to the manager of the store named “Shauna” I was told she isn’t available and yet again dismissed which was rude and not acceptable - the attitude from Lina was completely unacceptable and I will be escalating this further.

Adding to the frustration, the staff exhibited a significant lack of customer service. Mid-meal, while I was still eating, they decided to clear the table without any regard for my personal space or the fact that I was not finished. This premature clearing is not only rude but also indicative of the staff's complete disregard for the customers’ dining experience.

Throughout the evening, it became increasingly apparent that the staff were either poorly trained or simply uninterested in providing a satisfactory experience. Their lack of understanding and attention to basic service principles was evident in every interaction. For instance, one of the waiters, ignored our requests for additional drinks multiple times.

Another staff member, was visibly annoyed when we asked for condiments that should have been provided with our meals initially, which after such poor service we had to pay additional fees.

Overall, the experience was extremely poor. The combination of low-quality food, inadequate service, and the hostile demeanor of the supervisor has ensured that we will not be dining at Buenasado again. This decision is particularly unfortunate as this was our third visit, and we had previously enjoyed the food and service. However, after such a consistently negative experience, it is clear that the standards have dropped significantly - especially spending £220, this isn’t the level of service we expect.

Being a slightly larger table of 6, with 2 kids, we would expect our food to be managed well yet every other diner in the restaurant received their food before us.

I sincerely hope that the management at Buenasado takes this feedback seriously and addresses these issues to prevent other customers from having a similarly...

Went for a quick lunch with my husband and chose from their lunch specials menu. We had a calamari and spinach empanadas and 2 steak salads with a side of fries. Everything was delicious. The salads were huge. Very fresh leaves with mushrooms, sundried tomatoes, fresh tomatoes and with a delicious dressing. The sliced steaks were cooked exactly as requested and was flavoursome and tender. A very satisfying meal. The end price was higher than we would normally pay for a lunch but the quality of the food was worth the money. Service was quick, friendly and polite. Lovely that the staff kept checking if everything for us was ok (unlike a lot of places where staff have tunnel vision and try to avoid eye contact).

The small negative if I was to be nit picking, was toilets were upstairs... a lot of stairs!... i did notice afterwards that their was a toilet for people with mobility issues on the restaurant floor..i don't have mobility issues but if I had my children with me, the stairs could prove to be a bit of a struggle!

Overall we really enjoyed our lunch. It wasa nice relaxed and pleasant environment. Some of the restaurants in bluewater can be too busy and loud. Hope the standard of service and the quality of food continues to be as it was today because if it did then we would happily return every time to try the rest of the menu!...

I visited this restaurant a couple days ago after a long day shopping in the area, was starving so I was hoping not the be disappointed and didn’t. Firstly let me comment on the great customer service of this place, from the moment we arrived I felt welcomed, wanted to specially mention Dayana’s service (hope I spelled it right) she was our server for the whole evening and I must say she was excellent, despite the fact that I was a bit indecisive with certain dishes, she made sure to clarify all my questions with the biggest smile. Food wise was also great, my friend went for the steak milanesa, I didn’t get to try it but she said it was really nice, I went for the “Chorizo al Malbec”, some mash potato to accompany which was my favourite out of both dishes, and the “Prawns in garlic sauce” along with some fries. We both had a mojito to have with the food and everything was great, drinks were strong too. To finish it all with a sweet treat we both shared a crêpe filled with dulce de leche that came with some ice cream on the side and it was just perfect, something sweet but not too heavy to finish your meal. Overall really satisfied with the service and food and will definitely be coming again to try different dishes...