Terrible terrible service

It started with us queuing to go in even though there were many empty/available seats and no staff informed us why we were queuing up, so several people in the queue had to go out their way to ask what was happening: the reason was because there was limited staff but either way we’d be waiting, so might as well be allowed to sit and wait??

Food took agessss to come around, including tap water! I assume it’s because of the limited staff

We ordered more food, and ONLY found out that the pizza bases ran out because we asked where the food was, imagine if we just waited for hours on end??? And keep in mind, it’s 2pm! Nowhere near closing, having literal pizza bases run out in an Italian restaurant is crazy.

And then when we wanted to pay using a card reader, rather than using the app, the server was very rude, impatient and patronising, rolling her eyes and being rude, I understand it’s stressful but it shouldn’t be taken out on the customers. At one point, she completely ignored us, looked us in the eye, and walked in the opposite direction!

The cookie dough was not cookie dough, it was dry and salty (all three of our cookie doughs came out like this)

Only reason why I’m not doing 1/2 stars is because the main food was delicious and the first time I came to this restaurant, the cookie dough was actually cookie dough and a woman serving us was very lovely and had fun vibes :))

Overall, poor, unprepared and slow service and bad communication