Lutley Oak — Restaurant in Dudley

Recently moved to the area and this is my experience of the lutley oak pub 1st visit - came for a game of pool, asked the bartender for two pints and a few pounds for the pool table, took payment and then decided to mention the pool table was out of service, stuck with two pints in a place we didn't want to be, felt like done on purpose, we asked if there was anywhere else with a pool table we were told about the hunting tree - was also told not to bother going there as would be too busy and yet ended up having a really nice time there instead! 2nd visit - came for food this time, really disappointed! This would have been a turn point over from 1 to 5 stars because the food was good, I was served by Kerryn who took our order, two burgers and a steak, asked for hunters fries and was over charged for side items that we didn't ask for and that doesn't mention anything about extra charges on the menu, I asked for upgraded fries and when I asked for the refund on the side orders we didn't want they removed the upgraded fries (£1 extra on your burger meal) then told us for it to be added back on it would cost £3.29 and Kerryn also told us that they don't have to mention the extra charges for sides you don't ask for - pretty sure that's not right plus it's a good way to earn bad reputation, I'd also asked for no tomato yet the desire to upsell items your not aware of exceeds my requirements for allergies, someone else tried to amend the situation however in the process of explaining things out put words into my mouth on what I said before informed her what It was I said, the place was quiet for a Sunday and I'm starting to see why, the food is good but it will cost you more than your aware and then mess with your order if you do become aware, overall as someone who's just moved to the area finding a good local pub to go to is a must and unfortunately it seems like other people are aware of this place as I too will not be returning, really disappointed and not satisfied with the service from the people that represent this chain of the...

The lady that served me who was new was the best part about the trip, she was lovely. Unfortunately the food was awful- honestly the worst meal I’ve ever eaten. I say eaten, I didn’t really eat it. The steak was full of gristle and fat which made it impossible to cut in most places, one mouthful I had was okay, the other I had to spit out as it was just pure gristle. I essentially just paid around £15 to just eat peas.

I said I’m gluten free when I ordered, the lady didn’t know about the allergen menu so I asked for steak and chips which she said was fine and she put a note on. When it came it came with a jacket potato. Who wants to go out for food and eat a jacket potato? Certainly not for the same price as a normal meal. I felt the waitress was rude about it when I said that wasn’t what I ordered and asked if I wanted salad instead. I’m not paying that much for salad. My father in law swapped me for his chips, because I’m an adult and should be able to choose whether or not I risk having chips right?... The manager came over to apologise (and offered a free drink- all I wanted was no hassle to be honest) and again blamed the girl at the bar as she’s new. Support her better then, don’t leave her on the bar taking orders if she’s new until she feels confident. All she did while I was ordering was apologise every two minutes which says to me she doesn’t feel like she’s been given enough training or support. No use blaming her, why didn’t it get flagged when it went through to the kitchen… needless to say the meal was terrible anyway. Feel a bit annoyed you’ve had about £60...

PARTY OF 30 - IN THE COVERED BEER GARDEN - AMAZING WELL!! Where do I start? What can I say? EXCELLENT!!l. In every-way possible. If I could give 10 stars I would . Probably 11!! From the second we reserved this area the service was BRILLIANT. Every single request I made was fulfilled by every staff member I came into contact with, that is face to face and on the phone. KIRSTY, KATIE and DARCIE served us on Sunday 20th August 2023 and they were OUTSTANDING. The attention that Kirsty especially, gave us was incredible. We were allowed to ‘dress’ the area and really make it our own for the few hours we were there. We all eat from the main menu and everything was lovely. So many compliments from our guests on the quality of the food. Which was served quickly and efficiently.

I cannot PRAISE The Lutley Oak and it’s staff enough. I HIGHLY RECOMMEND this covered area for an informal gathering/party it’s absolutely ideal - obviously it’s an open outside venue and we were lucky with the weather. There is no doubt we will be back and considering using the Lutley Oak in the future for our many group meet-ups.

My THANKS again to everyone at the Lutley Oak and especially the 3 girls who so tirelessly served us with great smiles fantastic attitude adding to the congenial atmosphere of the whole afternoon. They are an asset to the pub and deserve special...