Soffio Lounge — Restaurant in Dudley

I really like Lounges. Whenever I'm out somewhere if there's a Lounge it's where I'll be stopping to eat. When Soffio opened in Stourbridge I was quite excited as its the type of place that can cater for my whole family. Sadly today's visit was lacking on many levels. We'd visited to start my partners birthday with breakfast. Having both been at the gym, we were hungry to say the least. With my son in tow, we ordered a Lounge Breakfast, a veggie breakfast and a vegan breakfast. First thing we noticed were cold mushrooms. We planned to mention this when our server did the 'everything OK with your meal' visit, but they didn't visit again. Being hungry it wasn't enough to make us complain. Things didn't get much better with wet toast all round and everything else luke warm. Expected better but again, we were too hungry to want to stop and chase staff down. It wasn't until we had finished and I was browsing the menu again that I realised that I hadn't had the vegan bacon with my meal. I approached the server who said she'd get me some. They then returned to the table to tell me that there had been some on my plate (there wasn't), did I still want some, and was everything else OK? We told her about everything being cold to which see looked blank. I decided that it was pointless discussing missing and cold food any further as it didn't look like it was registering so we left. Very sad. Not the usual Lounge experience we have come to expect. Shall stick to the Lounges we know and love in Somerset, Kidderminster and Derby.

EDIT, my partner revisited 25th March and ended up with food poisoning after eating a vegan meal. Upon alerting the Lounge she was awarded an apology.

Worst Lounge...

Seems to be going downhill. We arrived at around 1.20, to sit at a table which hadn’t been cleared yet as it was the only one. It took a good 10 minutes of me making eye contact with someone for them to ask me if I was finished with my meal, which I answered that it wasn’t actually mine. Half the table was cleared with the rest left. We ended up moving to a different table and ordered. We waited just under an HOUR for two mains and a side of halloumi fries. The meals aren’t particularly complicated, and despite it being very busy when we first got there, quietened down substantially after the first 20 minutes.

The food was okay, but it didn’t justify the hour long wait. 30 minutes in, a waiter asked how ‘everything’ was (aka 1 drink each) to which we replied we were waiting for our food, and he sheepishly said it would be coming in a second (which it didn’t for another 25 minutes).

We’ve been here many times, and the food, service, wait time is just too inconsistent. Sometimes the portions are half the size of other times we’ve been, sometimes half the menu is sold out. The service leaves a lot to desire, there isn’t much checking in with the meals. Really liked this place when it first opened, but unfortunately won’t be coming back. Reading other reviews of poor food, and even food poisoning, doesn’t fill me with...

Mon 6th June 2022, Never been in before. Just wanted breakfast. (Not necessarily full English), thought we would try it . . wow. What a surprise... Really lovely inside.. service was excellent. Husband John had Shakshuka. A Mediterranean dish, with 2x poached eggs on a lightly spiced tomato & red pepper sauce, roasted aubergine, crispy chickpeas, whipped feta yoghurt, served with toasted ciabatta. (Maybe a bit more ciabatta for mopping up sauce!!) In the words of chef husband, "bloody lovely, really tasty".

I had 2 x beautifully poached eggs, spinach, on toasted muffin. Sprinkled with freshly cracked black pepper. Perfection... Served with lovely Pot of tea. Not a morsel left. Although not the cheapest or dearest place for breakfast in Stourbridge. We noticed NOT a smell of breakfast at all, NO stale smells, you sometimes get with cafe etc.. Everything was spotlessly clean, we sat a way into the room, Decor was brilliant. Comfy sofas as well as table and chairs. I had to use bathroom again spotlessly clean with high quality fittings. But well worth every penny... Will definitely go in again. Thank you everyone there . . . really enjoyed it. BTW well behaved dogs allowed in. and lots of room between tables etc to take huge pushchair...