Tony Macaroni - Dunfermline — Restaurant in Dunfermline

Well, where to start. I booked two tables over the phone. On arrival the waiter said only one table was booked, but he gave us a choice of seating, so the problem was solved. We ordered 4 drinks, 2 beers and 2 same mocktails. Mine never arrived, I have to remind them. NO apology. On taking the order the waitress made a mistake again and took down some pesto pasta, who no one ordered. Waiter brought me wrong pasta. I tried to be helpful and explain in words, what was meant to be on my dish as I simply did not remember the name of the dish. He only listened half of the content as he brought me the wrong dish again. I again repeated content and he said they do not prepare the dish I just said. I offered to show him a dish on the menu. So I grabbed menu and start reading whole content of the dish. He was not happy with it and ask me to read it again. So I did it. Then he asked me for a third time if I can read the name of the dish. Dish had included the title with some Milanesse but part of the dish was pasta Arabiatta with I was only remembering. So obviously he brough me plain Arabiatta pasta and not Milanesse pasta, which include Arabiatta with bread-crumbed chicken. I remind the waiter it is not my duty to remember the dish name I just tried to be helpful and named the content of the dish. In the meantime he came back to show order ticket from the waitress who took down whole dish wrong and asked me if that was just a simple mistake, which I agreed on. NO apology neither for the dish taken wrongly, nor for him to make a mistake. I agreed on eat plain pasta Arabiatta. My starter has been served at our other table , where my son had his Birthday party. Staff said I agreed to my starter to be served to kids!? I only ordered extra chips for them and only been asked when they arrived where they meant to be served. In fact when they brought food they had no divided orders for tables, seems to me they put orders together and then kept asking us as parent what meant to be served where. This created chaos and I was not in mood disputing that after pasta chaos. Unfortunately I spoke with the same waitress ( who messed up pasta and drinks) regarding serving desserts for kids ( to bring cake before serving a dessert and then birthday cake). I remind them that 10 candles were included with the cake as son celebrating 10th birthday. Obviously they served desserts first , not as I asked for and then brought a birthday cake with 12 candles on! I was just done with that experience.

Quite a nonsense day I must say. I cannot believe for the rest of the day waiter treat me like small stupid girl and let me read 3 times from menu when they made mistake! His behaviour was far from experienced or professional, despite he work there for a while. I would only assume the lack of staff made them way too busy. You could say by the amount of uncleared tables after guests. And this is an...

If it was possible to leave no stars for our experience at Tony Mac's in Dunfermline then I would have. We booked the restaurant for a birthday meal and had made the reservation earlier that week, it would have been better if they had called and cancelled the reservation rather than allow our visit to go ahead.

As soon as we arrived we handed over a birthday cake to a member of staff to bring out later, he seemed annoyed at this even though we had asked about it on the phone and been assured it was ok.

It took half an hour before our drinks order was taken, this was only done after we had to ask a server ourselves. When we asked if we could order food at the same time we were told no and that someone would be over to take our food order soon.

We got our drinks and 10 minutes later our food order was taken, the server then returned to say there were no pizza available so half our order was changed. This was disappointing but we accepted this, wanting to enjoy our night.

In the time it took for our food to come an hour had passed since we ordered, tables around us were dropping like flies, the near empty restaurant was turning people away (the lucky ones) and tables around us who had ordered were refusing to pay bills due to the poor food or leaving as no food had arrived.

Eventually our food arrived, we were hopeful but all of our pasta dishes were bland, the risotto was inedible and tasted like plain rice, completely solid and oddly very white. All other pasta tasted as though it had been microwaved and honestly you would have been better cooking at home! I have attached a photo of macaroni, tony macaroni's signature dish which wasn't even macaroni and was bland, watery and the pasta overcooked.

Whilst we picked at our food, staff were arguing, tables continued to leave and the kitchen looked in complete chaos, the atmosphere was tense and not helped by the incredibly loud club music that was playing which meant we had to shout to be heard by each other.

We decided rather than make ourselves ill to take our cake and leave, we did not pay the bill and the server was very understanding. I honestly felt awful for them. I asked what was going on and one server said they had been crying the other had tears in their eyes. This place honestly would be better closing than running like this, its horrible for customers who are paying for a good night out and even worse for the poor staff who serve terrible, late, cold food and have to constantly explain half the menu isn't available.

This review is very long but if it is read by Tony Macaroni head office, the conditions under which this restaurant is operating is truly appalling, either stop taking bookings or cook and serve the food as it should be. This used to be a lovely place but we truly felt like we were in a episode of...

If there was an option for zero star i give it we visited dunfermline complex Tony macaroni after cinema for my birthday meal booked for 8.15 on 21st October 22, on sitting down we was told we cant order a desert as we don't have enough time" i questioned don't yous close at 9.30? big lassy with dark hair "said no we close when not busy so tonight it will be 9pm". there wer about 5 other couples dining at this point. they served me 4 burnt garlic mushrooms on a welted rotten purple salad leif my main was a long plate heapped with welted rotten soaking wet with oil salad leifs caramelised onions nothing was hot everything was soaking welted with dried char grilled chicken and hole uncooked cherry tomatoes thrown on top it was disgusting presentation i never eat any of it my husbands dish was 2 dried out char grilled chicken breast no sauce or sides my side of fries wer over cooked brown, on asking after 20 minits of trying to get there attention and them looking over turning away each time i called n raised my arm music was playing way to loud staff wer laughing having way to much carryon then the big lassy looked over to us shouted from the till away over to our table "what do you want" I was so embarrassed other diners looking at me I said come here please on asking what the chicken breast is served with if no sauce she said some salad i said we been waiting on the rest of my husband's meal and its never come she shrugged her sholders said i never took your otder so i don't know where the salad is, I then said well the kitchen should know what to seve with it can you go ask please she said it be a small salad or a piece of rocket or somthing I said so where is it she shrugged her sholders again screwd up her face to say its not worth the bother my dish was a long heapped plate of soggy black welted soaking wet oily mushy salad with cherry tomatoes thrown on top and pieces of dried out char grilled chicken strips my mocktail drinks got served with black rotten mint leifs when saying excuse me putting my hand up again to attract the staff attention they seen me and ignored both myself and my husband he stood up too and still ignored i was so angry as the food and service was so poor they ruined my birthday am disabled I don't manage to get out much was my first time in a Tony macaroni restaurant and it will be my last very very disappointing experience to say the least am still very upset...