Caffè Nero — Restaurant in East Cambridgeshire

AVOID! There's an extremely rude lady that seems to always serve my friend and I. Despite her rudeness, we have always been mannerly and polite. Today, we said to this middle aged, brown haired lady that we were having our drinks to take away. However, she continued to make the drinks to have in. We clarified that we were taking away and that we weren't sure if we said (to be polite) and she responded very bluntly by saying 'well, you didn't. But it's fine', making us feel very uncomfortable as we could tell this bothered her an unreasonable amount. Once she finished the drinks, she became very passive aggressive and said to us : 'goodbye and have a lovely afternoon' in a very loud and sarcastic tone, then proceedee to wink at us. We will not be returning to this café nero as this is not the only time this lady has been so insolent. The time before she didn't explain how to use a voucher and became irritated that I didn't know how to use the stamps in conjunction when she didn't even explain how to do it. Once the transaction had completed, she explained how to do it, but came across very annoyed that I didn't know what to do, yet I was at a loss here as I was the one that lost money. Alternatively, if she had any decent customer service skills, she would have refunded the transaction and redone the order, so I could have used the voucher as anticipated, as I would have known how to use it as she'd explained at that point.

Furthermore, the place is always dirty, it always has a bad atmosphere and this lady really ruins the vibe with her extremely condescending and...

I am a regular at Nero’s visiting once or twice a week generally at weekends. I would love to visit and be greeted with a smile once in a while. The staff are either verging on rude or terrified. It is so frustrating as I like the general atmosphere especially if we manage to get a window seat. The food is also good as well as the coffee.

I have read the comments about the toilet and when I have used them I have had no issues. People do need to realise other customers are responsible for the mess and perhaps people could be more considerate at how they leave the toilet. There are often lots of dirty cups on tables but I guess more staff need to be employed to ensure they are cleared without causing the long queues as staff try and clean and serve.

Nero Management also need to sort out the air conditioning for the staff as this is adding to their misery and the customer who sits near the open doors during the cold weather is freezing.

So in summary I like the atmosphere, the food and drinks but it would be great if the staff were...

We were looking for somewhere in Ely to have breakfast on Boxing Day. Only Starbucks and Cafe Nero were open. We don't usually use these large multinational coffee houses and now we know why !!! Cafe Nero were only serving croissants and teacakes so we had a toasted teacake. Very lightly toasted, hardly at all. Might as well not bothered !! My husband had a cappuccino and I had a black coffee. Horrible. The cappuccino was not very hot and tasted bitter. My black coffee was full to the brim in the cup and was served with the saucer swimming in coffee and was totally tasteless. I was amazed that somewhere like that could have such poor service and well below par quality food. Never again. We shall do what we normally do and look for the small independent coffee shops that always seem to give excellent quality service and will go the extra mile with the food they provide. We should have complained but left not finishing our meal. Travelled home and stopped at a McDonald's where the coffee was hot and delicious and cost...