The Port Jackson - JD Wetherspoon — Restaurant in East Hertfordshire

Me and my wife decided to come to Port Jackson to have a Lunch and enjoy our day off together as we deservedly after a hard week of worked,  we ask for a meal (I deduce that you can confirm the contents of the meals and their drinks through the receipt) first we received the drinks, and I realized that the glass u came with my drink was completely dirty with lipstick still on the edge of it. We made the complaint and the waitress cordially took away the dirty glass and brought me another glass in perfect condition, apologizing for the inconvenience, which we accepted without any problem as it is something that can happen for this or that reason. After this and at a moment when i was truly relaxed with my Wife, our meals arrived at the table and my Wife tasted the fries saying they were cold, i went to check mine which were also in the same condition, we called back the waitress who had served us, and mentioned the fact regarding the fries, He cordially apologized to us again, taking the dishes in order to rectify what had happened. After a few minutes the waitress returned to us with the same plateson hands, with the same potatoes and my sirloin stake that i had ordered medium-rare, boiling next to the peppercorn that melted between the steak and the plate. At that same moment i asked him if by chance the chef had put my dish in the microwave, to which he replied that yes, the dish was in the microwave because it needed to be heated. I didn't even wanted to believe in this, but this is exactly what happened and my steak was now in a well-done state besides my wife's chiken burger was also completely dry. The waitress went away to talk to the Chef, but it took so long and i was already so upset that i just wanted to leave, i didn't want to believe that this was happening to me like this on a day when everything was going well. I felt so good until the moment i entered this pub/restaurant and now I was upset due to poor service that was very bad from the beginning. I took the plates and went directly to the kitchen balcony to send them back and demand new meals in suitable conditions for consumption but this time without using a microwave, please. I was so upset that i wasted so much time and that my day off was ruined by people without any professional level to respond to the demands of a business of this type that serves customers and certainly needs them to carry on with their business, pay kitchen professionals (if they are really) to ruin their business by means of negligent actions are unacceptable and they must be reported for the benefit not only of your customers but also of the business itself. Finally, once our meals arrived at the table, we were able to enjoy some tasty and this time well prepared dishes. Halfway through the meal, first the waitress who had been serving us approached us to ask if everything would be ok, to which my wife replied that she couldn't say everything was ok given all the surroundings, but that the meal was really good. very good this time. I'll finish by saying that while we were still at the table, we received a visit from another employee who wanted to refund our meal, which we promptly refused because after all, we enjoyed the meal and we didn't want to make it seem like we were trying to leave here without paying the bill.

Note: The fact that made me decide to make this complaint was and will always be with the intention of this contributing to constructive analysis and not to destroy anything or anyone...

The place looks nice, toilets are clean food is ok, good to chill with some mates perhaps not in the busy Friday and Saturday evenings though.

However, the bouncers that "gaurd spoons" on Friday and Saturday are most unpleasant. A few of them there give you a right look, and make you feel uncomfy or challenged in some way. I've seen them being rude to people on a couple of occasions and using unnecessary tones. We are all here to chill and have a nice drink they need to chill out! In my opinion these guys are looking for a bit of trouble. Not people friendly at all, I mean it's spoons not buckingham palace.

The black lion down the road and the bouncers are chill af friendly and talk you time to time. We are there customers at end of day, port jackson is ike your judged to cause trouble coming inside to get drinks, like oh you better watch yourself in hear kind of feeling. Not nice!

Sometimes the staff are quit rude also when you go to order a drink. Its like they don't really care about customers in there.

During the week the place is more relaxed, but I'd rather go to the star or black lion at the end of the week as this way your not proud on by...

The atmosphere and seating outside was the only thing to this place. Hands down the worst customer service experience in Bishop’s Stortford. The waiters are very disrespectful, rude and obviously unhappy with their lives. Well this guy in particular just carried the drink to our table and put it down without even asking if was for the table or who does each one belong to. We asked him politely if he could wipe the table as it was sticky with drinks from previous customers and he mumbled that he’d send someone to do it. He returned quickly and wiped the table and then we asked for straws for the drinks and to my astonishment he threw the straws down on the table. Like literally threw them on the table, like he was angry. Never have I ever been treated with such disrespect at a restaurant. The food wasn’t anything great and came around with dirty utensils, by this point I was convinced that I wouldn’t return. Some of the waiters there need to take lessons from those that work at Skew and Roni’s and other restaurants in BS. They are an utter disgrace and need training. The prices are ok there but I’ll rather spend more somewhere else to get a...