Heart of Siam — Restaurant in East Staffordshire

Staying at Alton Towers we thought we would have a treat on the last night. We ordered 14 dishes as we have a large family.

Well after an hour round trip, our kids were ready and as we opened the starters we realised that they were all without the sauces. No satay, no sweet chilli sauce, no dipping sauce. Then we had a pad Thai without lime or peanuts. When it's a large order you expect a few faux pas but this was a few too many. I called up to explain and the lady apologised. She offered that if we came back the next day then they could sort out something, however we wouldn't be here. She then started mentioning next time and I explained it was a one off. I asked if the sauces could be sent as our meal was essentially ruined without.

She said she needed to speak to the owner. The owner declined and she said there was nothing more she could do. She was rather obtuse and I said very calmly we would never come back and she said we'll don't and hung up the phone.

Even though they accepted they had messed up our order nothing was done to rectify it. Not even a we will send £10 back to your account. However to mess it up and then be so rude on top, takes the biscuit.

As a family we rarely write reviews as can be seen. However, Heart of Siam clearly has very little heart once they have your money.

Everyone makes mistakes but it is how they are handled that makes a difference to someone's experience and how they view a place.

Food wise it was a luck of the draw, it was either really good and tasty or bin fodder. Such a shame as what they do well, they do really well. A change of waitress / telephony staff may benefit as I can see her obtuse, steely and hard nosed approach putting many off.

Such a shame, as manners are free.

In response to your reply. At no point was I rude / raise my voice to your staff whilst explaining my disappointment. So your comment about the way I spoke to her is untrue and a desperate tactic to resort to.

We understand that you are a small business so we hope this lesson is a blessing and we wish you every success.

Your apology is most...

I visited Heart of Siam for the first time in December with my family for my Mum’s birthday celebrations. I absolutely loved my experience and could not fault the food. As someone who is a very fussy and unadventurous eater, I found it easy to find something I’d like on the menu (Pad See Eew) and it was delicious!

I loved the decor and the orchestral versions of pop and rock music that are played throughout the restaurant. While we were waiting for our food we were trying to guess what all the songs were which was fun. On that note, the wait for our mains was quite long (if I recall correctly, it was over an hour). There was a large table of about 20 opposite us and lots of other tables occupied as it was a Saturday night so the demand could have been the reason but we were all really hungry and the wait felt so long.

The service was certainly interesting😂the woman who I believe to be the manager was incredibly welcoming and looked after us all evening, there was a young lad who was probably about 15 who clearly hadn’t been there very long but was very friendly and chatty and there was a young girl who is destined to work in a Karen Diner. She was regularly making comments about the new boy not being good at his job and was telling my partner and niece off (in a jokey way) for something they said. I personally found her very entertaining but I imagine that some customers would be appalled at how unprofessional she is😂

Last week I had a takeaway from here and, again, I couldn’t fault it. We didn’t have wait long on collection, the portion sizes were spot on, the food was fantastic and the manager was lovely.

I will definitely be dining in and ordering takeout from Heart...

While the restaurant certainly had its merits, certain aspects fell short of expectations, particularly regarding the authenticity of the cuisine. On the positive side, the staff were professional, attentive, and ensured our meal was served promptly. The ambience of the restaurant was also pleasant, creating a comfortable dining environment. Furthermore, the ample parking available was a definite convenience. However, the food proved to be a mixed bag. My anticipation for a fiery Tom Yum soup was unfortunately unmet. The addition of coconut milk resulted in a rather bland flavor profile, lacking the characteristic spiciness and tang I associate with an authentic Tom Yum. The Pineapple Fried Rice and Chicken with Basil were acceptable, though they didn't particularly stand out. Disappointingly, the Crispy Pork was quite dry, which detracted from the overall enjoyment of the dish. Overall this restaurant offers a pleasant setting with efficient service and convenient parking. However, those seeking truly authentic Thai flavors may find some dishes, like the Tom Yum soup and Crispy Pork, to be...