Domino's Pizza - Beccles — Restaurant in East Suffolk

After travelling back from Norwich we decided to call in at Dominos Pizza. I called at 18.10 to order my food and it was agreed this would be ready for 19:00 hrs. I went in at 19:00 hrs and waited, my name wasn’t on the screen and I realised I had not provided a name (so I accept some responsibility for that.) I waited around 10 minutes to be acknowledged at the till and even then my question wasn’t answered and the chap walked way. As time went on I was becoming rather frustrated. I watched another man come into order who also had to wait 10 minutes to be acknowledged. We had both been stood waiting at the till.

It got to 19:30 and I was thinking of getting up and walking out as I had my 5 year old in the car with my partner and we needed to get him home. I hadn’t paid at this point and I felt the service was so poor that I could justify leaving. A man then brought our pizzas to us. These were fine but I suspect they had been sitting for a little while.

When we were acknowledged this was prompted by delivery drivers. A young female delivery driver seemed quite miffed that the other man had been left standing there, ignored.

Quite frankly it seems that if you don’t order via the app then it’s not worth bothering. It would seem that the majority of staff in there that evening do not want to deal with customers. Was a manager on?? If so I’d question their ability to manage!

I feel sorry for the staff that do care and are working hard! Hopefully Dominos recognise these staff members.

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Unbelievable . I was refused a large pizza with just garlic butter and mozzarella because it would mess up their inventory when counting stock ???? Beccles what ????? Never heard this before and I have been doing this with Norwich dominos all the time so I am confused ??? Left hungry

Thanks for getting back to me but it’s a little too late I am afraid. It seems when things go wrong you as a business or owner just send the same message to customers to contact another website and do it all over again… it’s a shame because I use dominos a lot in Norwich but I am now reluctant to use...

Just had a delivery from domino's were the driver while I stood at the door put the food on the floor and walked away so I phoned the store to complain that he hadn't handed it to me as I was standing there to be told that it is company policy to do it that way to which I replied that perhaps they should tell ALL their other drivers that as if I'm at the door they ALL hand it to me, have had problems with this guy before on several occasions were he has dropped the food on the ground upside down and left it there and walked away so domino's that will be the last pizza you...