what has happened to the service at the Lowestoft Joseph conrads?? We at least visit your restaurant 2-3 times a month and the last couple of times I have been absolutely disgusted! we visited fathers day to be kept waiting for 30 mins for food which is ok if the food was edible,and we had cutlery to eat it with I have to say the food was cold but due to it being fathers day we let if slide so it didnt spoil our day.

we visited again on the 16th July and I have to say we wont be visiting again,might I suggest that the manager on that day goes on a customer care course as his attitude disappointed me, the food yet again this visit was cold,I had a Texan burger which has cheese on it,surely if it was hot the cheese should melt but yet again im sure it was left waiting for chips as the chips were very hot I asked for jalapenos which I do every visit,I explained to the lady taking the order that I order ever visit and the last visit even though we asked 3 times they wasn't delivered i was told if you want them that bad pay for them I dont have issues paying but that really isn't the way forward, We visit with our son who is 3 months old as the space within the restaurant is ample for a buggy,getting the lift to the top you have to ask a member of staff to work the lift which usually we are only to happy to do,well today the "manager" said he would work the lift for us and wentdownstairs to do so so we pressed the button and the lift came from the 3rd floor with rubbish from the bar,I understand the lift is also used as a service lift but the rubbish wasn't attended by a member of staff and we actually thought it would be removed at the lower floor so we could get in,how wrong was I instead my partner had to go down and try to locate someone but everyone was busy,this left us pushing my son into the lift full of rubbish and to be honest I was fuming! I got out of the lift which stunk and asked a member of the kitchen if I could speak to the "manager" he came towards me with a handful of plates,I explained my disgust in having to get into the lift with rubbish and all his response was well you should of gotten someone,thing was it was him that said he would work the lift when we tried to leave, maybe instead of cutting the staff on a sunday you should pay and increase it as your service is lacking. I am disgusted and would not recommend your restaurant, I work within catering and you should be disgusted with the lack of service