The Joseph Conrad - JD Wetherspoon — Restaurant in East Suffolk

what has happened to the service at the Lowestoft Joseph conrads?? We at least visit your restaurant 2-3 times a month and the last couple of times I have been absolutely disgusted! we visited fathers day to be kept waiting for 30 mins for food which is ok if the food was edible,and we had cutlery to eat it with I have to say the food was cold but due to it being fathers day we let if slide so it didnt spoil our day.

we visited again on the 16th July and I have to say we wont be visiting again,might I suggest that the manager on that day goes on a customer care course as his attitude disappointed me, the food yet again this visit was cold,I had a Texan burger which has cheese on it,surely if it was hot the cheese should melt but yet again im sure it was left waiting for chips as the chips were very hot I asked for jalapenos which I do every visit,I explained to the lady taking the order that I order ever visit and the last visit even though we asked 3 times they wasn't delivered i was told if you want them that bad pay for them I dont have issues paying but that really isn't the way forward, We visit with our son who is 3 months old as the space within the restaurant is ample for a buggy,getting the lift to the top you have to ask a member of staff to work the lift which usually we are only to happy to do,well today the "manager" said he would work the lift for us and wentdownstairs to do so so we pressed the button and the lift came from the 3rd floor with rubbish from the bar,I understand the lift is also used as a service lift but the rubbish wasn't attended by a member of staff and we actually thought it would be removed at the lower floor so we could get in,how wrong was I instead my partner had to go down and try to locate someone but everyone was busy,this left us pushing my son into the lift full of rubbish and to be honest I was fuming! I got out of the lift which stunk and asked a member of the kitchen if I could speak to the "manager" he came towards me with a handful of plates,I explained my disgust in having to get into the lift with rubbish and all his response was well you should of gotten someone,thing was it was him that said he would work the lift when we tried to leave, maybe instead of cutting the staff on a sunday you should pay and increase it as your service is lacking. I am disgusted and would not recommend your restaurant, I work within catering and you should be disgusted with the...

We had a really lovely evening meal here & I’d definitely recommend it. The menu is typical for any Wetherspoons so you know what you’re getting, how much it will cost and I do love the fact that with most main meals a drink is free. All of the staff we interacted with were very friendly and helpful, the food arrived quickly and our plates were cleared quickly after we’d finished. The place is very clean & well kept, this includes the bathrooms which is always a plus for me. When our dessert was bought over the waiter informed me that he’d already ordered some extra ice cream for me as mine had started to melt - I wouldn’t have even noticed to be honest but he was already on the case & within a minute or two I had an extra bowl of ice cream on the table ☺️ I have been here before for lunch and again I’ve not been disappointed with the food, drink or service. The one small thing I would recommend if you’re going here for lunch is to sit upstairs where possible. The reason for this is that the bar (and the cheap prices) can attract a certain kind of ‘all day drinker’ which normally wouldn’t bother me at all but in Lowestoft these ‘drinkers’ do have a tendency to stare/leer a little while passing the odd comment when a female walks past them - I typically just ignore them completely which often works a treat however if you come face-to-face with them while walking in/out or to the bathrooms, it’s not always possible to ignore them. This can be quite unsettling for some people but I’m absolutely confident that if you were to speak to a member of staff should this happen, they would immediately “fix” the problem and I’m sure they would prefer to do that rather than a customer feel awkward in any way. It can be quite busy at certain times of the day and you cannot reserve a table so it’s on a first-come first-served basis however I haven’t ever been in a situation where I couldn’t find a table, but you might need to hunt around for a few minutes. Having said this, again I’m sure the staff would happily help you if you asked them. All in all, we really enjoyed the food & the atmosphere and I’d definitely recommend...

Normally and regularly I go to eat and drink here like many of us do, there's always a great atmosphere. Kind and helpful staff with cleanliness at better standard than some of the other chain locations. Today was a completely different experience which was incredibly disappointing to say the least. I understand today was different to usual as they had issues with a bit of equipment, therefore the wait time would be longer than usual. We found our cleared table to eat breakfast, we ordered food at the bar with free refills on our hot drinks then began our wait for food. We were told that there was a 50 minute wait, which with our hot refillable drinks made us agree to the delay. We waited over an hour and a half to be met with barely cooked fried freedom breakfast, which was stone cold with barely luke warm beans. Disappointed I waited patiently for our waitress to have time to come back and check on food. I found the regular working waitress to have been short tempered and a little rude. After explaining the situation, she tried arguing with me at the table, and I explained my health issues and said "please may I see a manager". This was met with a huff and "ok". Stress gets to us all but there's a standard of customer service for front of house staff, if I was doing mystery shopper here they wouldn't have hit the mark today. I explained the same situation again in repeat to the manager, including health issues. He helped like all the great staff normally do, and as a manager should. Starved and disappointed I made my way to taco bell for some decent hot food. Not recommended on issue days or with under standard waiting staff. Hopefully my next visit means I can once again sit happily with no issues and stomach full. With a completely...