The pizzas were amazing, and delivery was quick. However... we spent £30.43p on a family deluxe, two large pizzas two sides and a bottle of drink. When we received the pizzas the delivery guy apologised and said he forgot our bottle of drink and would be back in 15 minutes with it. We understood it was a Saturday night. Probably very busy. We only live a few minutes drive away from the pizza hut. So we knew it wouldn't be a ridiculously long wait. After 40 minutes, we hadn't received the drink, we rung them to ask about where it was. The person on the phone said that they will get another one sent out to us within 20 minutes but it could be a little longer as the drivers were a little busy. After an hour had passed. We rung the pizza hut back up. For which they told us that we were lying and the delivery man had given us the drink the first time and then hung up on us. We decided to let it go as it is just a bottle of Pepsi after all. And the delivery driver may of fancied something to drink while he was working. But if this happens to you, get proof one way or another to avoid being called a liar and loosing out on a...
Read moreThe most atrocious service I've had for a while. Ordered over two hours in advance for a set time because I was working from my hotel room and had a half hour lunch slot. When 5 minutes late and website hadn't changed the "estimated delivery time" phoned. Was told "we are busy" and that it would be another 5 to 10 minutes, waited another 10 minutes, nothing, so phoned again. Was told this time it was just being packed up and would be with me soon. Nearly 20 minutes later finally arrives, get it to my room and the food was like warm and then realise they had forgot the dips. Phoned again and told I could get credit but I don't want credit as I live in Germany, asked to speak to someone senior then after a brief on hold, told they are busy and they will send the dips out. As of half an hour after that still no dips... Avoid at all costs,...
Read moreDear Pizza Hut, I never write reviews but after a really stressful week at work and lack of sleep I needed some comfort food tonight for myself and my little boy who’s 4. My child was so delighted with the ninja turtle pizza box and I absolutely loved the thought of writing a hand written note.
Not only did it make me smile but it really made me believe that you guys are really working hard and taking that little bit of extra time and care- thank you. The pizza was absolutely delicious and it put a smile on mine and my little boys face. The delivery driver was also really friendly. I didn’t have a tip in my purse but I will be sure to tip in future.
Thank you so much to the team...
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