1907 Restaurant, Bar & Grill — Restaurant in Elmbridge

Booked this restaurant for our 25th anniversary. My wife had originally booked us a table out in the glass section where she was told there would be a party finishing shortly before our time slot. When we arrived they informed us that the people had decided to prolong the party and we were moved. During this whole interaction we were waiting for about 15min just standing in the entrance for them to sort their bookings out. Nobody apologised. Once we were seated we ordered some cocktails. The cocktails we received were wrong. They let us keep their mistake and made us a new one. Then we proceeded to order dinner. A sirloin stake. We were told that no apparently the kitchen can’t cut the amount that we want from the piece, we had to take 800g. Quite confusing how this restaurant calls itself a grill and doesn’t let people in smaller numbers order what they would like. When we spoke to the waiter (who did not smile at us once since we sat down) he decided to talk to us about the price instead of how many grams we could order. I found this quite outrageous as I do not care for the price I simply wanted to understand how many grams they had available for us to order. It felt quite unprofessional and the whole situation made my wife very uncomfortable. We ended up ordering the Asian prawn dish which was quite strange and not to my liking and a burger, which was good. I would like to point out that the waiters brought us our main course before serving our starters and when we pointed this out they seemed quite confused as to why we would expect our starters to come first. Quite strange. Finally having worked in hospitality myself I would like to point out a few things that I noticed. For a restaurant of this ranking I have to heavily criticise the training of their staff. The waiters were not smiling, not attentive nor ready to help. One woman in particular kept dropping things from cutlery to dishes and even food. Once the food landed on the floor the rest of the staff just stepped on it repeatedly for about 15min before someone decided to clean it up. It was quite disgusting. Lastly I would like to point out that they did take off some of our drinks and starters from the bill which of course is quite nice but I simply do not appreciate when establishment do this instead of actively trying to make the customer experience better. This was a special day for my wife and me and we had the whole family there with us, the whole experience at this restaurant was quite a...

I was gifted a SPA experience with an afternoon tea for my birthday and my first time away from my newborn baby. After the SPA session we went to the restaurant for our AT. First I have to say that the staff were amazing. Once seated we had a very long wait though (people who arrived after us got served food before us). Mind you I did have a dietary requirements which I informed them about when I booked the experience too, so they should have been aware. Staff were wonderful and very apologetic even offered drinks or any item on the menu on house which was much appreciated but wouldn’t solve the issue of waiting really (I’m a BF mum so get hungry quickly especially after couple of hours at the SPA). The wait wouldn’t be the biggest issue, the dairy free option wasn’t nice. The sandwiches perhaps were ok-ish (no salmon and cream cheese or cucumber and cream cheese even though you can get vegan cream cheese in a normal supermarket so shouldn’t be an issue), but instead of cakes I was given a quartered vegan waffle (still a bit doughy in places, not nice; and it’s not difficult to make milk free cakes, I do all the time) and the scones were hard as a rock clearly overbaked. I had to ask staff to take them back which they did apologising profusely and soon after brought back fresh ones that felt like just from the oven and maybe even a bit underbaked. I appreciate that majority of patrons don’t have any dietary requirements but I would expect that the restaurant like this shouldn’t have any issue to cater to those who do. This really marred my experience (and made my partner very upset as he really wanted to treat me since I’ve been tied to my baby for the last few months and not had a chance to look much after myself). I have another voucher I was given for a package with a meal and I’m not sure what to do now as I don’t trust to have a good experience while I have a dietary requirement (my baby has a milk allergy - one of the most common allergies out there- and while I BF I am on a diet for him). I’m sad as I was really looking forward to enjoying this experience. P.s. my friend who joined me and has no food restrictions said that her...

will not come back till they change the stuff (again) - both kitchen and service

We have been going to this place for the last 10 years and it has been through up and downs few times. This is another time when it's a serious "down". My son was served a frozen beef carpaccio while he asked not to escalate that during family dinner. Our meze selection tasted very weird - nothing to do with hummus and tzatziki at all. Main were all right while the butter on fish and chips tasted also a bit weird while not too serious to send it back. Overall bill for 3 was gbp 238 with wine. Upon paying i asked the manager if the carpaccio was frozen, he confirmed they do freeze the beef to cut but barely apologized for the final dish to be frozen. I mentioned to him the weird taste of mezes which he bluntly ignored. There was nothing apologetic in the response in general and when i mentioned that i would review this the response was even better - "u should do that if u don't have any better things to do". Both of us had heartburn in the morning which is very rare. The place might do well thanks to tourists but as a local we would not come there till the next "up" cycle. It took the place around 2 years to degrade from the previous upgrade.

Finally, after published the same on TripAdvisor and got the response from the manager that i came back to the restaurant after the meal!!! Obviously raising the issue upon paying wasn't considered to be...