Miss Polly Riverside Cafe — Restaurant in Elmbridge

Very disappointing experience today. Firstly the food prices are extortionate and the food quality, portion sizes and overall experience in no way matches these prices. There were 5 of us, 3 adults and 2 young children. We only had 3 toasties and my son had children's beans on toast. The toasties weren't toasties but toast with some un-melted cheese and cold thin ham inside. I had gluten free bread which was tiny! Each toastie was £6.95!! With a salad 'garnish' (mine was 5 small soggy leaves). I ordered 2 bowls of chips that arrived in a small bowl, cold and tasted of old oil. They bought out 2 new bowls of chips, hotter but still not great. A rip off at £3 each a bowl! My son's beans on toast seemed the most edible. No one came to check on our satisfaction of our lunch.

According to my partner the toilet door in the men's toilets didn't lock, and they keep their cleaning equipment in there (mop, bucket, chemicals etc). The ladies toilets were so disgusting I didn't use them, I walked in and straight out again. The baby changing was so disgusting that I actually changed my baby outside on her changing mat (that's seriously saying something if it's so disgusting that I prefer to change my baby outside on the ground than in a restaurant/ café changing toilets). These are the same toilets the staff use so that's a concern. So it came to no suprise that the high chairs were also all filthy. The waitress did give one a wipe with a dirty looking, stained rag. She said "there we go" which obviously wasn't good enough so I got some spray, wet wipes and cleaned it myself. There is no table service or a way to make the customer feel 'welcomed', the staff look miserable, were unhelpful and didn't seem particularly phased by complaints. Apparently this place was closed down and then reopened? Such a shame as it's in a...

Where do I start.

Firstly the prices are ridiculous. To be fair, it's by the river in East Molesey, so that is to be expected to some degree. The issue is the food quality nowhere near matches the prices. We had ham and cheese toasties which weren't really toasties. The cheese wasn't melted, it was cold, and ham was something you'd get on the cheap at Tesco. My partner had a gluten free version, which was ridiculously small. At £7 each it felt a massive rip off for what we got. They brought out bowls of chips that were cold. When I complained the waitress explained they don't fry the chips to order and they are just kept on a hotplate (which isn't good enough at £3 a bowl, when they are cold and stale tasting). She did bring out replacements, which were better, but still not great.

The toilet door in the gents didn't lock, and they keep their cleaning equipment in there (mop, bucket, etc). The high chairs were all filthy, and the waitress, on request, did give one a quick wipe with a dirty cloth. My partner grabbed paper towel and spray and did it herself in the end. There is no effort to create any atmosphere inside. No music, table service, or a particularly nice looking space.

It feels like they are just looking to get as much money out of the customer without bothering to give any quality or level of service. Not...

Came today for a takeaway coffee, and there was a few people in the Kew. One of the staff member was just shouting about getting people to stop coming in and to shut the door on them as they were close And understandably if they are closed she could politely say they are not serving anymore But she came across quite aggressive and made a lot of the costumers feel uncomfortable. She was telling another staff member to shut the door and then they said they couldn’t as a person in a walker was coming up and she felt that was unfair and she started saying quite loudly that she would shut it in her face and who cares about being nice. She kept complaining about how hard the week had been and how she has had enough. To the point a customer asked her what time do you close and she said three and then the costumer apologised for ordering a drink. One member of staff was really kind and was talking to people nicely but she was bitching about the customers and laughing about it with other colleagues just made me feel unwelcome so I won’t...