Afrikana Restaurant Derby — Restaurant in England

Where to start? The place was filled with flies, before some big stoned looking guy came out the back and sprayed everywhere in bug spray, which enveloped me and my food in poison. The waitress was extremely inexperienced, didn't realise the cider they serve was alcohol free, and gave the impression that some cocktails had alcohol in them when they don't. Also forgot our order so had to come back to take again.

Then there's the food, chicken wings were enveloped in a thick batter so the skin was unpleasantly soggy and fatty and uncooked in parts (probably due to extremely thick batter). The wings themselves were a bit dull, and even their extensive range of hot sauces couldn't salvage. The curry in the bread was incinerated in a microwave or oven so much that there was no liquidity left in it and the meat was extremely dry and tough. It's a shame as the flavor of the curry was otherwise nice.

Then there's the toilet. The communal area is unisex with gendered toilet stalls inside. The toilet stall as you immediately walk in is male, but if you need to go to the toilet and sit down, there are large gaps in the middle of the folding door (well, not door, shutters really) so women and children walking past can see everything while you're sat down, making a visit impossible. Also, there's no lock on the shutters, so it can easily be opened while you're on the toilet.

Fair enough if this was a really cheap, extremely shabby cafe/pub, but the prices this places charges are not remotely comparable to the quality of food, level of staffing, nor the facilities (there were more issues too, but these are the main ones). It's like the people running the place have no experience in how to run a restaurant. They're overlooking important, fundamental issues that I fear may result in the demise of their business if they're not remedied, as I can't be the only one who now has no...

After our first visit 5 months ago to Afrikana which was great i decided to go for lunch today with my baby grandson my partner and my son. We got there at 11.55am just before it opened - the staff were still moping the floor!!! We waited for 20 mins for drinks which were good however after 40 mins we still had not got our food order and my grandson was hungry and irritable I asked the waiter what was happening and he apologised (waiter was very nice/friendly) saying they were waiting on rice - still waited and my partner noticed that people who had come in 20 mins after us were served and served rice!! Eventually we got our food that was okay however there was a further wait for my sons food in the end after an hour and 15 mins of waiting we cancelled my sons food (he had drove from nottingham not eaten to Derby with my grandson and had been looking forward to it as well.) I was so annoyed I asked to see the manager who made excuses about rice not being ready etc I advised the manager that the re were two tables that came in after us at least 20 mins who were served had eaten and had left and we still hadn't got our food! Also another table who had also come in after us had served rice while we were waiting. The managers reply and customer service was absolutely shocking another rude looking guy who had constantly been on his phone just looked disinterested and didn't deny he had been serving his mates first! - I told him that we weren't stupid it was clear that the two tables that they had served either side of us were their friends who had been served platters of food had eaten and left while we were made to wait. The waiting staff (guy) was lovely he was constantly going to the kitchen and telling the chefs that we had been waiting but they ignored him and served their mates. Disgusting. We will not...

So we were a group of 3. We had booked a table for 7pm, we arrived 5 minutes early and were asked to wait which was fine until 30 minutes later we still had no table. We spoke to a man who reported to be the owner, he offered us a drink each 'on him' he said and apologised for the wait. He said he will throw in a dessert... kind gesture again. When we ordered he gave us 3 extra chicken wings kind again. Once we finished our meal we wanted to order dessert (which we planned to have any way, free on not free). We ordered 3 desserts The waiter taking our order said rudely..are you sure? One cake is enough for 4 people to share (it felt like he said that because we were offered free desserts) we told him again, we want 3 desserts. The dessert sizes were no larger than anywhere else and were for one person. So we did ask him why he had claimed it was enough for 4 people, he stated, 'you didnt even finish your chicken, thats why I said it'. My friend replied we like desserts and saved room for dessert to which he replied ' oh I didnt know you had a GAME PLAN!!!', We found this very offensive! It felt like he was implying that we made sure to order dessert as we were told it was going to be on the house. The owner did not come back to us. We told the waiter to add the desserts to the bill which he did. We also asked him to add the drinks we were given whilst waiting so long which he did. We walked away embarrased but very happy that we paid for the 'freebies' we were offered for our inconvinience. Africano waiter... please know that there was no game plan and we would much rather pay twice over than to be insulted. Thanks for your slow service and only just average food however, we will not be...