I went to this pub with a friend just for a quick drink and a catch up we sat outside first whilst a dog was on the roof of the pub barking at the customers I myself find this very off putting and bot something u want to see or hear whilst relaxing in a pub garden... we both went inside and ordered food I had the chicken burger whilst my friend ordered the steak pur with mash... when the food fi ally arrived after a very long wait my friend noticed that the steak pie had a lot of veg in it and only two pieces of steak this wasnt the issue tho my friend is allergic is mushrooms so when we spoke to the server she said she would speak to her manager about they could do. We waited a good 10 minutes before she returned whilst my food was going cold but I was still eating it... she said if they can swop it what would my friend swop it for.. from this conversation we had taken that the manager had agreed to swop the meals but actually after telling the server she would switch to a burger like myself she comes back and says we would have to pay for the extra meal as the manager had said we couldnt swop it.. I spoke to the young lady and stated that the conversation we had had 5 minutes previous hadn't of happened then as she had made us aware it was fine to swop, and asked her to go to her manager and make him aware that she had insinuated to us that the meal swop was ok, just after this another manager who is currently conducting an interview 2 tables away comes over where I explain the situation to her, all this time I have still got some food left and my friend has nothing.. the manager was very abrupt and very rude, I explained the situation and she stood in front of us and said to the server one of them would have to pay for the other meal.. this I must say was one of the worst experiences I have ever had in customer service, in the end the food was swopped and me and my friend ate what was edible and left very abruptly. I wont be going back this place does not know how to train staff or how to even run a pub.. horrible from start to finish..