Bao To The Broth — Restaurant in England

I was so excited to return to Bao to the Broth after being a customer in both the butter market and koffie pot. The new restaurant looks amazing inside and we still enjoyed the food, unfortunately the staff really let this place down. I understand you’ve only been open a few days and people need time to train etc but everyone who talked and served us last night were uninterested in being there. No hello or lovely welcome, we had to ask for our food order to be taken after waiting ages, water jug bought over with no glasses, staff all stood around grouped just talking amongst themselves while we were sat waiting for our order to be taken (there were only 3 tables in at the time we went), an item was left off our order and we had to wait 10 minutes for all our dishes to be bought across from when our first dish put down. Just no enthusiasm at all from your staff, who you’d think would be buzzing to open up this amazing establishment. My only other issue was the cocktail sizes for the price were disappointing and the cherry blossom cocktail had a plastic flower inside which was off putting and didn’t seem sanitary at all. And not a problem at all but we loved when we visited before when our loaded fries were served in the dumpling baskets (really on theme) and I understand if you’ve got rid of these for ease of service or any environmental reason but the bowls you’re currently using don’t quite add the same value. A lovely blonde lady with an accent spoke to me and our little boy on the way out and offered him some sweets from your trick or treat tray and honestly if all your staff were like her we would have had a great time, I wish she had been our server. I think it goes to show that your food could be the best food in the world but if you don’t have staff who sell the brand and have great customer service you won’t leave feeling satisfied. I’m positive with more training and time for the staff to improve this place...

On Saturday 20th January we booked a table for 2 to celebrate my Birthday. Upon arrival we were told, because it was quiet,the dining room was closed and we're directed to the Floodgates Bar - no problem. Upon entering the bar, which was very quiet, we were ignored by numerous staff wandering around. After a couple of minutes we approached the till are where the same staff were in conversation. As we approached 2 of them turned their backs to us and continued their conversation - at this point I wanted to walk out but when we booked we had to register a credit card which would then be debited in the event of a non attendance. So I interrupted their conversation to be told just find any table out there. So we found a table and after 5 minutes of being ignored again my wife went to find a menu and query why no one had asked our details to prevent our credit card being debited only to be told "don't worry about that they never enforce it" We then ordered our food at the bar where a different young lady was pleasant and friendly and took our order for food and drinks. After a short wait our food arrived and I must say it was delicious. But we will not...

Everything was great, except for the fact that the tables were not cleaned enough and the wood was sticky from this. It was interesting how everything else was within the normal range, such as the service staff and music, the food arrived relatively quickly and was pleasantly tasty. Regarding the tables, I would recommend that they be treated with wood polish and cleaned constantly and every time a customer sits down, or that they put nice clean tablecloths that match the atmosphere. Somehow you get the impression that it's a bit busy, like I've already succeeded, I've already proven myself, people come and everything is fine? Well, it's not fine in my opinion, because personally I will visit another such restaurant, because I don't like to feel this discomfort while eating at the restaurant table and see that the place where I'm eating is unclean. The menus literally stick to the table? It's good to learn from this comment, because in time, I will visit this restaurant again and I hope there is progress, which is actually positive for them themselves, because there are so many restaurants that you wonder which...