Barco Lounge — Restaurant in England

our two dogs were approached by another customer with her dog asking to say hello. i politely let her know my dogs were nervous of strange dogs and asked her not to bring her dog to our table but she refused to listen and approached them anyway with her little dog on a retractable lead (whilst my dogs were tied up on short leads to the table leg) telling me that her dog was friendly though. my one dog jumped on the chair and was shaking while the other barked to warn the dog away. a member of staff came over - i was expecting to control the other customer and the situation and told me "we have a three bark policy so you have to leave, and your dog can't be on the chair"... it genuinely would've been laughable had my dogs not been at ongoing risk of harm and in severe distress! i explained what had happened (despite it being witnessed by the whole cafe) and the member of staff just walked off disinterested. we were absolutely disgusted and angered by how the situation was handled. if my one dog hadn't of jumped on the chair he definitely would've been bitten/injured. we were warned not to come here by the staff in York where we had been staying and where our dogs were adored, and i wish we'd listened to them. you have no right to be a "dog friendly" establishment if you can't manage or understand the dogs who you apparently "welcome". 😤 and we encountered many other dogs with respectful, well educated owners in the cafe so it's not me or my hounds being oversensitive. our two young children also witnessed this whole scenario and we're very upset by what had happened - equally with the "friendly, desperate dog owner" and with the staff who behaved...

I ordered a breakfast explaining no onions as I have a food intolerance. Kitchen even asked the lady down stairs who took our order about the onions and she came upstairs to check and explain yes I have an intolerance

Breakfast looks great coffee was lovely. Bite i .to the hash browns and it's laced with onions. Lady who served us asked if very was OK we said no and explained about the onions. She didn't believe me so we asked the chef who said yes onions are in the hash browns. Nothing was offered to be taken off my food and a feeble extracted apology was given. How is this supposed to be a safe place to eat or a good place to eat !!!! The kitchen should k ow what is in the food they produce. They could kill someone with an allergy and it's pretty bad for me if I eat onion's. This should have been added as an allergy on my request.

AFTER THE OWNERS RESPONSE, saying basically there is nothing i can do, I have reported to the food standards department and this company will be investigated for serving me something I requested I couldnt eat, especially as the staff in the kitchen didnt know what is in the food they are serving this food must be bought in. I cook food aborad in a chalet and i would never do this to my customers, i think its appauling that they think they can get away with doign this and then thier attitude to me as a customer with thier reply...

Have been to this venue twice. On the first occasion, I got the Biryani bowl with spicy Bombay potatoes included. These turned out to be roast potatoes with no sauce. When I challenged this, they said they do use roast potatoes with spice flavour over them, this turned out to be powder from a jar and did not mask the fact they were roast potato. On the second occasion, the Mushroom Papperdelle had run out, and so I ordered the Wild Mushroom pie special. Lukewarm lumpy sweet potato mash was included. The pie was nice and I would buy that again, but the meal was totally under whelming and I would not recommend it. A thimble size mug of gravy arrived with it, and I had to order a second, but at least it warmed my food. Of note, I heard a customer inform the waiter that they had ordered a Beyond Meat burger, just shy of £13, but that a meat burger had, in fact, been sent out by mistake. This is a nice venue, and it is apparent that a lot of money has been spent renovating it. Sadly, the food does not match the venue, and it is a shame as Selby does not have any "more upmarket eateries." If you want a Beyond Meat burger, guaranteed by the Vegetarian Society, then go to McDonald's, now that is really scrummy and a darn size cheaper. The wallpaper is...