BEAR Northwich — Restaurant in England

We booked a table for 6 at 6:15pm during the Piña Colada Festival. It was understandably busy everywhere, and we were running a little late, but I phoned ahead to let the restaurant know.

When we arrived, we ordered drinks but were then told the kitchen was already closing and no food would be served. A member of staff did check with the kitchen, but the only option offered was chips, which we declined. This was disappointing, as we had booked well in advance and had even spoken over the phone the same day, yet no one mentioned that we wouldn’t be able to eat.

We ended up just having some basic drinks and tap water. The self-service water comes in brown glass bottles with very small, shallow bowl-like glasses, which weren’t very pleasant. I asked for proper glasses instead, but these arrived still warm straight from the dishwasher.

In the end, we left and went to the restaurant next door, which was still lively, serving food, and where the burgers we ordered turned out to be cheaper than those on offer here.

The staff were polite, but overall the experience fell far short of expectations. A simple heads-up about the kitchen closing, especially given the prices charged, would have made all the difference. Also closing kitchen at 4 on the busiest day in the year,...

Me and my heavily pregnant fiancé came here to eat before her eye test. We arrived and it seemed very busy. But they were able to accommodate us. We ordered our drinks and food and sat back down. Over 45 minutes later we still hadn’t received our food. We watched the chefs continue to send food out, dinging the bell sometimes over 3 times for staff to come and take the food to the tables. With my fiancés eye appointment in the next 15 minutes I asked how long the wait would be. I was told by a member of staff that he would check for us. He came back after serving a few drinks to other tables and said “as you can see we are extremely busy, and you would of been told that there was a half an hour wait for food when you sat down” to which I replied “we we’re definitely not told that or we wouldn’t of ordered as we had an appointment” he then said “it would now be another 15-20 minute wait as there was a bit of a back log” unfortunately we couldn’t wait that long and had to leave. We received a refund for the food and the staff apologised for the issue. Used to love coming here but unfortunately we will be dubious to come again. My fiancé is starving and had to go to McDonald’s instead....

I have been loyal customer over last 2 years and the Bear used to be my favourite local place for lovely brunch. I recommend it numerous of times to my friends and family and visited with people from outside of area and they all loved it. Today's visit was so disappointing that I have to leave bad review. My little one's sausage must of been left under the heater for well too long, it was all dry so asked for another one that unfortunately we never received. My poached egg was basically hard boiled egg but that was kindly replaced, then I was also missing a butter with my breakfast. I understand that the restaurant was super busy and this kind of mistakes can happen but it was just too many for one table, if that makes sense. Like one thing after another. From what I saw all the sausages were in the bowl under the light just drying to hell. Even my sourdough toast seemed that has been left just sitting there dry for ages. I don't think we will come back for the weekend visit again. Just not worth the money. I have to say though all your staff is amazing and they always...