Bloom Show Hall & Eaterie — Restaurant in England

Extremely disappointing and sadly has a long way to go if it is to meet the standards of other restaurants in Middlesborough. Upon arrival we were in a short queue (4 of us ) but a couple walked in and went to the front and were shown to a table whilst others looked on slightly bemused. Our table was immediately next to the main door which on a cold night was not great given that people were queuing and holding doors open.Waitress took the drinks order including 2 large bottles of water and when they arrived after 15 minutes there were only 2 glasses for water not 4. The waiter seemed bemused, then apologised before bringing 2 more glasses. One of the glasses was chipped which suggests it had passed through 2 or 3 peoples hands but no-one had noticed. 3 starters, scallops which were fine, calamari which were served on a pile of green shoots, the calamari was warm at best and duck "filled" beo buns in which the filling was rather scant. For mains we ordered a mushroom pasta,lamb rack, beef rib and sea bass. We also ordered 2x side dishes of vegetables. 3 of the mains arrived, the lamb came 5 minutes after the others, with another apology but amazingly we were then told that there were no vegetables! After about 5 minutes, someone came to the table with 2 small pots of dwarf green beans, " did we want them or not?", "we won't charge you for the missing veg." The pasta was cold and sent back to the kitchen, the sea bass was luke warm and the skin slid off the fillets in a slimy mess. It got no better with dessert when creme fresh was replaced with vanilla ice cream without any explanation and the amaretto cheese cake was seemingly strawberry. The problems were obvious to see but no one took control. Waiters almost running into each other, food left sitting on the pass for several minutes because the"right waiter for a table wasnt ready" Most of the staff were like headless chickens and they desperately needed direction. Chefs at the pass seemed to be arguing amongst themselves with lots of arm waving. Even when issues are identified there was no management intervention.The restaurant has an interesting set up with live singing etc but the singer understandably needs a break and the stage was empty for periods. If that is its USP then it needs more continuity. Overall, with a bill in excess of £200, it simply isn't worth it. If the staff were better trained and they served food as described on the menu with a musical act on stage then so be it , but sadly they fell well short. I will not be booking a table again...

We booked a table for 2 to celebrate my friends birthday. On arrival we were taken upstairs to a table, but the chairs were high tools and my friend has a disability, so she couldn’t climb onto the stool. She asked for help, a step to help her or a table downstairs with a regular chair, but was told there wasn’t any, and nobody would help her. There clearly was empty tables for 2 with regular chairs because we walked passed them. My friend persevered to try to get onto the chair and was half hanging off, when I explained to a waiter that she has a physical disability and needed help or a step to get onto the high stool, but they insisted there was no other table and refused to help.. Eventually we were told that we could sit in a side room, where we couldn’t see the show we paid to see, and had no option to sit there, despite walking past a table for 2 on our way to the side room. The side room was really cold and we sat in there alone and ignored by staff whenever we wanted anything, because they were busy serving the people in the show room. Eventually a member of staff asked to take our order, but we hadn’t even been given a menu. The food was quite good when we were given the chance to order. I asked for a desert menu, but nobody ever came to take our order for desert. I felt We were treat really badly because my friend has a disability. We then discovered that some people who arrived later to the side room we were placed did not have to pay to be in there, because it was free to sit in that room as they couldn’t see the show. But they had added the cost of the show to our bill, even though we were totally excluded from the show or a proper service. I felt embarrassed for my friend, who should never have been made to feel so disrespected just because she has a physical disability. This place should be ashamed of the way they have treated a customer with a disability, just because she needed a regular seat instead of...

As a booking of 14 people for a works Christmas event we were extremely disappointed. We had a 5pm table booked as we were told the evening was fully booked, as we arrived we were only the second table in the whole place for at least an hour, we were expecting live entertainment/ band however the band didn’t appear till 6:15pm and went for a break after 30 minutes. As soon as the full group had arrived our starter were served, quickly followed by second course, the food was lovely, however we all agreed the Eton mess could have done with some meringue. We were rushed off our table by 7pm and taken upstairs to a dark freezing cold dingy room away from the entertainment and we were told the heating was broken. After asking if we could be seated somewhere near the entertainment they said we would have to wait for a table to be free. Meanwhile the other large group who were seated next to us were still seated downstairs at the same table and hadn’t been rushed off and moved. Staff were attentive but this felt as though it was just to get us fed and off the table. Also to be aware they charge a 12.5% charge on your bill, this was not a problem, happy to pay the local musicians and artists however we only had 30 minutes of entertainment out of the 2 hours! Also as we were a large group and paid for food and drinks separate (pre order) this also meant we paid the charge twice. (Good bill and drinks bill) When we asked about the charge we were told it was compulsory. To be honest it was an absolute let down, they just wanted us in and out, didn’t care that we had a good experience or not. We were expecting a lively fun time and we’re left feeling rather flat. We will not be returning, that’s for sure! We left and went down the road to turtle bay and had a...