Brownie Points Bakery Derby — Restaurant in England

Tried out this place yesterday with my partner and our friend.

Totally and utterly felt like a kid in a candy shop! There was so many treats to see and try out (unfortunately there was no samples to try)… It took us a little longer than expected to choose something as everything looked so tasty. I ended up choosing a Jaffa Cake brownie and a cup of tea. Slightly underwhelmed by my brownie if I’m honest. I was expecting a bit more of an orange tang but could barely taste anything. Nevertheless, it was an okay little brownie for what it was.

One thing I would also like to note is that we wanted to sit down to eat and drink, they did have a table outside of the bakery but were unable to offer a high chair for my child. So I do think that the bakery should definitely think about getting one of those for future customers. It made eating and drinking quite difficult.

I’d go back again to try something else and still say it’s worth anyone else coming and trying it out...

We use this company at work for business meetings and order weekly. I’ve bought at home in the past and it’s been great.

However on this occasion i was disgusted at the customer service we received.

My partner is disabled and was unable to get to the door within 1 minute which we were told off for! The brownies were left outside on a public path (the company denies this) and the driver was gone. I contacted the company to inform them of the issue so it wouldn’t happen again as we intended on using their services in the future.

I received a very rude message in return telling me not to use the company again and to take my business elsewhere.

Great company if you want a brownie, but if something goes wrong, they will treat you disgustingly and tell you it’s your fault for not opening the door fast enough because...

I went to Brownie Points on Saturday 16th September 2023 at 17:25 inside the Derbion with my partner hoping to pick up a couple of brownies to take home before we left.

When we walked into the shop though, before we even had a chance to look at what was on display, the female server instantly said to us “Are you going to be quick, as we are closing in 5 minutes”.

The tone and manner in which the member of staff spoke to us was rude and not inviting and put us off from buying anything and we left without purchasing anything.

There was still time left before closing and if it was too late, a polite notice that they were about to close would have been okay, but the way she spoke to me and my partner was completely rude. It has put us off from...