Byways — Restaurant in England

Popped in for a quick meal for lunch with my wife. Wasn’t expecting much as it’s a hungry horse. They are all the same in my opinion cheap and cheerful.

First off I think the menu is deliberately confusing with “offer”. Once we’d choosen what we were having after several confusing moments Of no you can’t have that, with that, that doesn’t come with that And that offer won’t apply to the other. We choose our meals. Now based on what they had in kitchen, not what we wanted.

We then asked for drinks with our meal (two pints of coke) we were told. We don’t do pints of coke just standard glasses which for the record was pint sized anyway. It was then fill for bottom to top in ice. I quickly asked for no ice please. Up to this point again wasn’t expecting much as it’s just a hungry horse Pub. But then because we asked for no ice the glasses were only filled to the halfway point. Very petty, but we didn’t argue the point it was clear it was done intentionally because we’d asked for no ice. The mad thing is we were willing to pay pint prices for the coke as we just wanted a big glass each. Come to think of it though at almost £4 a glass it wasn’t far away from a price of a pint anyway.

The meal was a burger sizzler combo (meant to be a burger, wings and rump steak) and tandoori chicken Sizzler special. Neither meal was a sizzler because they didn’t have sizzler plates but We were told this before the order was placed and went ahead anyway. At this point we just wanted to be feed and to go. God do I now retreat that choice!

The food arrived after our half pint, pints. It was clear straight away the quality was poor even for a hungry horse. The rump steak was asked to be served medium, it was well done and very tough. So tough that I might have re-sharpened one of there knives trying to cut through the thing. I will say though it would be hard for to take a cheap cut like a Frying steak Call it rump I’m trying to cook it the same. Everything else on the plate was either microwaved to death or deep-fried. The tandoori “special” was served with one tortilla wrap cut into quarters to fill the plate. The chicken was fairly inedible And the salad that filled the rest of the plate looked like he had been sat out for days under a hot plate. we also asked/paid for a small portion of chips which was missed with the main meal. When we asked about that we was challenged like that we were trying it on for a free plate of chips. I don’t know what type of people they normally encounter there but I’m quite willing to pay my way for what I want. Without being made to feel like I’m trying to cheat the system and get something for free or cheaper.

I don’t normally complain or leave a bad review because we can all have bad days and it was one visit and our first time eating at the place. If we had a bad experience I’d be more inclined to just not go back however I’ve been super poorly since eating there, I’ve been up all night doubled over in pain and you can guess what the rest of symptoms were.

Stupidly when we first walked in yesterday the first thing we spotted was a Christmas Day menu which we picked up to consider booking. It’s safe to say we now won’t be due to poor service, bad attitude towards customer, really poor food with a possibility of a side Help of food poisoning.

Note below, we didn’t complain on the day as I’ve already stated why. However, after experiencing the physical symptoms of food poisoning since eating at the byways I feel like I have to for the...

I hate and despise giving a bad review. I am going to be positive! 4 of us visited a year ago, we walked away not to plussed. Yes, they were busy. Yes, there was a wait for a table, and then a wait for food. We weren't impressed with our meals. So, why return, we are not in the area often. We do not really know the area. So, give it a go. 4 of us walk in, find a table, beers bought menu read. Pleasant welcome at the bar (+'ve) Asked about Blue light card informed on "Specials" could actually cost more (+'ve) table number noted food ordered. Wait ensues, Two meals arrived, they are "X"... nope, one was "X" t'other was "Y" (-'ve) ....big deal I here you say. Two lots of onion rings were ordered, and when they arrived, one lot was placed on the table, the other spilt over the table, the waitress picking them up, placing them back in the bowl. I picked the bowl up and gave them back to her, saying, "I hope that you are going to replace them? " I went on a hunt for cutlery, at the "condiment station " there was a huge hole. The cutlery tray was on an adjacent table, knives, no folks.(-'ve)I asked a waitress for some folks, "yes I will get some" Returning to our table, the waitress had just arrived, throwing two plates of Garlic bread nearly on the table. One landing on the table, the other on the floor(-'ve) we had not ordered Garlic bread, we were the wrong table (-'ve) The other two meals had arrived, we sat and waited.(-'ve) Five minutes feels like half an hour. We went on the hunt for forks (-'ve) Ten minutes feels like hours, my friend went in the kitchen.(-'ve) I went to the Bar asking for the Manager. (-'ve) We returned to the table, waiting for folks.(-'ve) The forks arrived( +'ve) the food is cold (-'ve) The manager arrived (5minutes) We were given a full refund (+'ve with bonus) When I went to bar to have the refund put on my card the Manager was once again full of apologies (+'ve) and gave me a voucher for a round of drinks (+'ve) I thank the manager for his actions unreservedly Thank You. But I'm afraid I seriously think that we...

First time I have ever visited (4th Feb 23)upon hearing positive reviews from work colleagues. Needless to say, it will be the last! We were seated fairly quickly but without any information on the ordering process, whether it was table or go to the bar. Despite walking in with children we were not offered any children's menus which were not readily available on the tables which meant hunting down a member of staff (of which there seemed few) We finally ordered via the app, then proceeded to wait 15/20 minutes for our drinks to arrive. They were all soft drinks, mainly coke. Almost every table around us asked how much longer their food was going to be, and after 45 minutes, so did we! There was no indication when arriving there was any form of food delay. After more than an hour our food arrived....... the vegetables on the sizzling platers were burnt and stuck to the plate. The medium rare steak had turned medium, and the rare steak was no longer rare either! My daughters pasta was served plain with a blob of sauce on top for us to mix up (not like pictured on the menu!). And half the pasta was hard, and I mean hard! Cooked pasta shouldn't crunch! Sweet potato fries were overcooked, and the onion rings soggy. Looking around the restaurant a lot of the tables that had left had also walked away, leaving a lot of their meals unfinished, even the staff were heard commenting how many tables had left a lot of the food uneaten! We were so hungry by this point that we ate what we could and promptly left. We did plan on deserts and the works with it being a treat for my daughters 7th birthday, but we couldn't stand to stay any longer. As we left, we walked past the chef in his work clothes, having a cigarette outside the main door. I've worked in this industry, and a lot of the faults today were basic customer...