Chatwins — Restaurant in England

First, we eat with the eyes, and this is the first time I have been into a Chatwins with this great look. Someone did a good job with the design and lighting.

Each store will have a different layout based on the size and shape of the shop floor, of course. But the Alsager store looks impressive.

Sunday lunch time, around 12:30, the hot counter had a good selection of roasts and breakfast stuffs.

The menu is displayed on a 32" TV. White text on a black background is high-contrast and good for readability. The only minor niggles are that the menu pages changed before I had time to decide what to have, and the pricing didnt make it clear enough thst some items are optional and what their prices were. I'm sure the info is there, it's just not so clearly marked. I was left to wait until the menu rotated through the three other pages before returning to the page I wanted. Then, when I ordered, it wasn't the headline price on the menu. My order was the fully loaded breakfast bap.

The bread bun isn't large enough to hold all the ingredients without some falling off, so my plan for a takeaway changed to sitting in. That then resulted in another price change. A small additional charge for eating in. Okay, fine. £7 for a breakfast bap, but it was well cooked, and they managed to do a nice runny yolk with a good sunset...

We ordered full English breakfast, the place was empty apart from one other table. We were told, after we had paid, that the sausages would be a 15 mins wait. 35 minutes later the breakfasts arrived. The beans were stone cold which I told the staff about and they just shrugged. The eggs were snotty. The 15 minute sausages were 20 minutes late. The bacon was fab, mushrooms acceptable. We had to ask twice for condiments. Nobody checked on the table to see if we were happy because deep down they knew it was poor and didn’t want the confrontation of us complaining. It wasn’t due to staff shortages, there were 4 staff on the front serving, 2 on the hot takeaway and 2 on the sit in cafe side and at least 2 in the back because we could hear them laughing. Overall we won’t be returning. Very disappointed...

Terrible service, having been in the queue and placing an order another staff member, serving a customer further back in the queue comes and takes the items I've ordered. After flagging I'd already ordered the last items I got told I could have something else by the employee taking the items. After noting I thought this was wrong the staff members called over the manager. No surprise the manager was the employee that had taken the items I'd ordered and disgracefully told me to order something else. No shock that she shrugged it off with an oh well attitude. This is what happens when you apply Peters Principle to service, think someone needs some proper training is...