Chris' Fish and Chips Westcliff — Restaurant in England

Our local was closed and we’d heard good things about this place so we decided to try.

We ordered 2 portions of chips, a battered sausage, a mushy peas and a can of Sprite - a pretty small order all things considered.

On arrival, we saw two women working there (one blonde woman and the other woman was brunette with glasses). The blonde woman was largely working behind the scenes preparing food, although was seen helping out at front of house when needed. The brunette woman was front of house. We seriously question the decision to make her front of house! She majorly lacked customer service skills. Her speed of service was very slow. She lacked warmth and humility and seemed to just wonder around aimlessly most of the time, to the point her colleague needed to step in to support. We waited for several minutes before she took our order. Whilst we don’t mind waiting, we would expect to see the staff busy. She, however, was just walking around and did not seem to be doing anything conducive.

During the time we were waiting, we watched the blonde staff member shout in front of customers towards a delivery driver. Why she couldn’t have simply tapped the person’s shoulder, we’ll never know. What we saw however was the face of other waiting customers looking stunned. We also saw the brunette staff member itch her hair and then deal with food without washing her hands first. We did not see a hair net or gloves in sight. We certainly worry about food hygiene there!

It took 19 minutes for our food to be ready, even though we could actually see our order sitting and waiting there for at least half of that time. It seemed the front of house’s approach was to do order by order and the order before us was much bigger. Having that we had both worked in the food industry previously, we didn’t understand why she couldn’t complete multiple orders at once, especially when the food was ready!

As for the food itself, it was bland, undercooked, under seasoned and definitely not worth the money! Also, the mushy peas were so watery they didn’t even taste like mushy peas. The can of Sprite was the best part of the meal!

We would not recommend and strongly advise people not to go! We...

We ordered twice from Chris' last year (via Uber Eats) and the food was absolutely first class - delicious fish in light, crispy, batter and great traditional chips. However, we ordered again on Friday and unfortunately the quality seems to have gone downhill - the batter was not as good as before but the main issue was the chips. Instead of traditional fish and chip shop chips, they seem to have been replaced with the type of chips that you might find in a work canteen or supermarket own-brand frozen packet. This really spoiled a meal we were looking forward to - I really hope this was some sort of temporary issue due to the shop being really busy but please go back to the excellent chips you...

Awful customer service! Ordered via Uber eats. Only received 3 cod bites instead of 6. We rang the shop to explain what had happened. They blamed the Uber delivery driver, even though the bag was sealed. They refused to compensate us or send out the further 3 and told us to ring Uber. It’s ridiculous that they would blame the delivery driver for steal 3 x cod bites rather than accept responsibility and help us complete our meal before it all went cold. Won’t go back!

Edit - No refund or compensation was offered when we tried to resolve this at the time. Only now mentioned in their response below. We won’t go back, so a won’t need a discount on...