Costa Coffee — Restaurant in England

Dreadful service. Called in for a quick coffee on our journey to Leeds. Never used Costa before and if this is the service expected then will never use again. Walked in and saw a gentleman at the counter so stood behind him. 4 females behind the counter. 2 on the left and 2 on the right but close enough to chat. The two on the right were serving the gentleman at a very slow pace, whilst chatting, but in their defence I think one was training the other. Once the gentleman was served he moved away. I stood there waiting, with my friend, totally ignored, whilst they were chatting about who was only doing 3 hours etc!!!! Eventually one turned and asked what I had ordered. I replied ‘I haven’t cup of tea please. I was then Told I had to order first and Was then directed towards the two females who had been chatting away and totally ignoring us. Went to their counter. The one then went off to clear the tables and I asked the other for a tea. She took my money. Went on then to collect my tea and there was a tray, cup and saucer and milk! I said to the female ‘I want it to takeaway’ My goodness the look!!! The female who had taken my money then proceeded to ask other she was servicing ‘take out or inside’. Pity she hadn’t asked me that! Finally got my much needed tea but then was left wondering did I pay extra because was assumed I was drinking inside. During all this faff we were treated like it was all our fault and we should have known. All it would have taken was for the females too do their job, stop chatting and serve their customers like they...

I've always liked Costa as a brand. It does exactly what it says on the proverbial tin. The staff here are friendly and I've visited with a friend twice in the last week. And now we have Omicron. So, a disappointment was the absence of up-front notices encouraging patrons to wear masks upon entry, staff not wearing masks; one, a male, who walked around the patrons' area without one and the same chap shut the main door during my first visit "because it was cold". We all have to take personal responsibility for our own safety, but I feel an example needs to be set by those in places which encourage gatherings of people where there is a scientifically proven risk of the disease spreading. Other shops manage to do...

Expensive coffee and too strong ...and I like strong coffee! Why do they take your order and not warn you that they will be closing soon? This is the second time this has happened and I've only visited 3 times. Thought it was 5pm closing but it's 4pm on a Sunday! I like to spend time enjoying the peace and quiet not to be rushed. Also their tiny sachets of sugar are so hard for anyone with arthritis in their hands to open. I can't understand why they are so small but rammed full with sugar. No way to open without potentially spilling everywhere and hard on...