Costa Coffee — Restaurant in England

Well where do I start. So we went for a coffee this morning sat on what looked like a sofa in the corner whilst waiting for our daughter (during a visit with our baby grandaughter following her having a bleed on her brain) and after paying a fortune for an order and waiting patiently on the sofa we were basically asked to leave because the seating area was out of order. No sign just told that usually the sofa is placed horizontal and expect us to know that because it was vertical today we should know it is closed in that corner due to water damage! So we are not regular hospital visitors and had been there because of a family emergency and had placed an expensive order so we could chat to our daughter at the countess and were rudely told we can't sit at the only available seat! Ended up stood out side! Complaint is pending regarding the rude attitude of the person who asked us to leave Costa before our order was ready! And felt she only asked us to leave as she thought we hadn't ordered but clearly got...

(Rewritten review)

I had a disappointing experience start of the year, but since then it’s been a lot better. So I will rewrite the review.

It’s a decent sized hospital Costa Coffee, a fair selection of seating based on the relatively small size of the unit. The queues use to get very long, but the new installation of ordering screens is welcome and will cut back on hospital staff and patients having to queue to place an order. So well done for this. They’ve improved their game too, they have not given any wrong drinks and it’s a clean store, an improvement over the beginning of the year.

It is a more expensive store, with it being a prime location with high footfall and not many alternative options. Whilst there is a fair bit of seating, it can sometimes get very busy with it being such a...

PSA - Don’t ask for any help from the servers unless you want a sarcastic comment from the person serving you. I drink costa a lot from various different locations and Iv never been made to feel so belittled. Being in a hospital you would have thought that the people serving would have an appreciation that patients could be having a bad day or just told some awful news (unfortunately this was the case for myself) and wanting a coffee to take the edge of it. Is it too much to ask for a friendly face and to answer a simple question nicely? On my next visit to the hospital I’ll just not bother visiting this location and go down the road to the drive through...