Costa Coffee — Restaurant in England

Went into Costa Coffee today in Twyford in the High Street only to be abused by member of staff about bringing in a service dog. He said only guide dogs are allowed but I tryed to explain that a service dog is the same as a guide dog. The guide dog is just for someone who can’t see and he was shouting at me from the other side of the counter and I felt embarrassed then also Another member of the public got involved and it got completely out of hand so he was very rude and I shall not be going back into the store again. Also, he was asking me personal details why I had a service dog I don’t have to give this information she had her jacket and I had her license with me. Also the gentleman didn’t apologise we come into this Costa Coffee near enough daily, but we shall not be coming in again. I think Costa needs to do a training day for staff to understand the service dog policies. And not all disabilities are visible Also, the gentleman in question kept saying you’re sitting in the store aren’t you I haven’t...

I stopped at costa drive through this morning with my husband and daughter for a coffee to take on our walk at the valley, it was suppose to be a nice start to my husband's birthday, he wanted a mint hot chocolate and when we asked we were told they don't have any, my husband asked if they had any mint syrup to which the reply was no,so my husband settled for a latte, the server was very short with us, no effort was made with our order, no pleasantries was given, when we drove to the window to collect our order, our server, who we now know to be Kathryn, was very sullen and offered no customer service, I was so disappointed as a nice start to the day was ruined, the only time I got a nice response was when I asked the servers name! The coffee itself was not very good either, very disappointing service and not how we are usually dealt with by...

This Costa shop is situated on a busy road junction with narrow pavements. Consequently the view isn’t great, but traffic noise isn’t intrusive.

Free on street parking for up to an hour is available in Station Road including one disabled space. It’s about 50m away without needing to cross the main road but pavements in the area are narrow.

The cafe is standard Costa. Varied seating from benches to table and chairs in twos or fours.

Some people were working on laptops, so suitable for that.

Service, food and drink to a reasonable standard.

Wide access manually opening entrance door. Accessible aisle to counter and tables suited to wheelchair users.

Two toilets at the rear, one of which is fully accessible.

Although quite busy during my visit it was easy to find a table and overall the cafe and toilet were...