Costa Coffee — Restaurant in England

We stop quite often at this costa, usually before a stay at the Premier Inn next door. Our latest trip was for this purpose, and we enjoyed 2 drinks while we waited for our entry time. During our visit, the manager had made the decision, due to short staffing, to shut the sit down coffee area and only operate the drive thru. Most people coming in accepted this, but a couple didn't and caused quite a scene, stating that they would get a drive thru coffee and come inside to sit down. A member of staff, I believe called Cici or Cece (I couldn't quite hear) handled this very well, stating that the staff have to adhere to what their manager Christopher tells them. The same couple then came back in with their drive thru drinks, still arguing with what Cece had told them. Another family who were sat in store before the closure were also angry and hostile, not understanding why they couldn't order a drink. Our personal visit was unaffected by the closure, and if we had been told we couldn't stay we would understand fully that the staff have to do what they are told by their manager. We hope Cece was unaffected by the lack of kindness the other customers refused to give her. We had lovely drinks and the staff were all kind. The coffee shop is convenient to the Premier Inn next door, and we will be back for another visit next time...

Complete disaster stopping by this drive thru on the way home yesterday. We had to repeat our order multiple times, which perhaps it was windy and was difficult to hear, not a problem. But then when we proceeded to the window, it took multiple repeats again to confirm our order (which by the way was only one drink and two snacks!). Then, after confirming our order, I tried to pay with my Costa Card only to be told there was no credit on it, which there was (as I was looking at my costa app which had the balance on it!) but I thought it was not worth it and paid by card. Unbelievably the drink then turned up, and I knew this wasn't what we ordered. We then waited for our drink to be made, and finally drove away, only to take a sip and realize it WASN'T what we'd even ordered after all that wait!! Tasted quite disgusting to be honest! We will never...

First time visit here. A really nice experience - store was clean and pleasant. It’s not very busy if you sit in. The drive-through did seem busy. Only concern is the parking is not very clear for Costa customers. The sign says that if you’re not a Premier Inn or Restaurant customer then you need to pay. However, the Costa staff said to me that it’s free until 10 pm. An online customer said that you get 90-mins free and then you get a ticket. Either way I downloaded the app and paid for two hours parking which cost me £1.50 just to cover myself. So I would advise Costa of to put up a sign that would help their customers know what to do regarding parking. I imagine you get a lot of passing-through customers who are unfamiliar with...