We booked with the automated phone booking system 2 and a bit hours before our intended arrival time (20:30 on Sunday night). Would have happily booked elsewhere if we had known it was going to be an issue. They had not checked their bookings for at least 2 hours so were surprised when me and my brother walked in. After going to the kitchen (which had aleady closed), the girl on the front desk came back 5 minutes later (I assume after having had some grief from the kitchen but I hope not) to inform us that we could have a small roast portion or fish and chips or pie and chips. We got fish and chips and I got the pie and chips. Gravy was cold. Vegetables were microwaved to hell. Pie and fish were very good. Chips were okay. Too expensive for the amount of care taken with delivery. I appreciate that the kitchen wanted to go home but having agreed to honour the booking we made, I feel like some care should be taken with food going to paying customers. The George that I am familiar with is clearly long gone. Whilst the staff are friendly they are painfully under-trained and inexperienced. Food was prompt (although without the option for starters or anything like that felt longer than it should have). Drinks were prompt but after that service was inattentive with constant apologies about not seeing our booking and complaints about the automated telephone booking system (which I completely understand!), as well as too much chatting amongst their colleagues while we sat there waiting to pay, the staff could do with reminding about some of their priorities. If management/ownership are reading this: please help your staff. They need training otherwise, ultimately, your business will fail. It is not fair on your employees to leave them as they clearly have been thus far. Hopefully some positive changes can be made and soon.