Costa Coffee — Restaurant in England

I was verbally insulted by the short, blonde-haired member of staff who was constantly picking on me whilst I was placing my order. I do not belive that I should scream the whole place down in order to be heard, just because I am wearing a face mask! The very member of staff is the one who kept on getting my order wrong(!) which I do believe has something to do with my foreign accent! After finally getting my order right(!) she even dared to comment on the private conversation I was having on my mobile phone to her colleague who was preparing my order after eavesdropping...She clearly lacks the level of professionalism, knowledge and expertise therefore I would advice her superiors to place her on a continuous professional development (We call it a CPD in the academic world.) courses on customer service, equality and diversity, anti-bullying as well as communication skills. I had been to this particular Costa many times before as a passing the time place, due to waiting for my child to finish her gymnastics in the area every week however after being insulted verbally as a 'paying customer' by this despicable lady, I would never return there with or without my family and friends and I would strongly advise those who have a non-native English accent to be weary of the hostile behaviour they may face by this particular member of staff who clearly thinks too highly of herself to serve tea and coffee to foreign nationals and takes out her frustrations on vulnerable people like me who clearly cannot even have a private conversation on their phone without being invaded, targeted, picked on, hassled,...

i have been to a few costa shops and i must say this is the best one ive been to. and i dont really leave review for coffee shops but i think this team deserves to to be recognised. i've been to this particular costa twice in the last week due to a road trip i have. its was busy on my first visit and i must i was really impressed with the efficiency with the store, everyone knew what they were doing. for example till staff and the barista, there was clear communication between the 2 of them so the barista knew exactly what was missing and what was coming up next.

if you can keep your toilets clean, you know the rest of your shop will be on point. during my visit, i witness a team member cleaning the toilets and evidently, this was reflected in the shop floor cleanliness.

during my second visit, it was a lot quieter so i didn't witness the efficiency as such but the cleanliness of the store was consistent!

the quality of drink is down do the costa menu. it would be good to revisit the sizes of the coffee recipes, sometimes i feel like im drinking a large cup of warm milk when i order a small latte. in my opinion i dont think i coffee should...

This Costa is very close to the A303, and is popular with locals and travellers taking a break before facing up to the inevitable traffic jam past Stonehenge. On any Summer or Bank Holiday weekend it becomes extremely busy, and a people watching paradise! The staff are friendly and work very hard, particularly in those busy periods. The car park is fairly small ( please note my update below ) Outside is a seating area overlooking the car park. There is a drive thru but having never used it, I can’t comment. I really like this place, but the only thing which lets it down are the woefully inadequate restroom facilities....and considering the footfall through here....is a bit of a design fault in what otherwise is a pleasant building. Standard Costa products as expected. As an update to this review...the statement I made with regard to parking at Toby Carvery is no longer valid. Be warned, there are now anpr cameras covering that car park...with parking fines for...