Costa Coffee — Restaurant in England

Popped in today to collect a Too Good To Go surprise bag. Either the guidelines from Costa have changed or the server was having me on.

I was told I could pick 3 items. I’ve never been asked to pick before and 3 items is considerably less than any of the surprise bags I have had before from this or any other location. I’ve used Too Good To Go at this Costa before and the bags have been much more generous. The sever was curt in their description of the guidelines and not remotely empathetic as to why I was disappointed with change.

This undermines the point of reducing food waste if the bag is limited to 3 items, especially if the value of those 3 items is less than the value promised by Costa via the Too good Too Go app. So much for your sustainability values.

It also undermines the customer experience if the server can’t empathise with their customers.

I note also that the customers before me we given a similarly curt explanation to the questions they were asking too.

Not...

Visited the Princes Risborough branch of Costa today and was surprised by the rudeness of a member of staff called Eve, she spoke rudely to other staff members working with her and was getting mixed up with orders due to not allowing anyone to help her. They had 2 other staff members on yet instead of alternating who aas on till and who was on cleaning the male working didn't offer to swap and left another female member of staff to do all the cleaning. It was as if the place was understaffed for a Saturday lunchtime. Also to have one staff member rushing around doing all the cleaning and other 2 just standing at stations they were working from doesn't seem fair. I will return another time and see if this situation changes but think management need to make changes. I had an Americano which was filled so high when tried to stir gently after adding sugar was impossible. Wouldn't recommend based on...

Disappointing: I don't expect to pay Costa Lottie prices and only get McDonald's-style disposable cup service.

Visited for a cup of coffee (to drink in) at around 4pm on Saturday (a whole hour before closing). Despite us wanting to drink in, staff refused to serve us coffees in proper cups (even though there were lots of clean cups stacked up behind the counter). The manager insisted we couldn't have proper cups because the last dishwasher load of the day had already been started. I pointed out that they could easily wash two cups by hand, but he seemed to think that would have been too much trouble (TBH I wish I'd just offered to do it myself and I would have had a better experience!) In summary, when I go to a café to sit in, I don't want to be served coffee in inferior (and bad for the environment) paper cups that are, in my view, only appropriate...