Not pleased! Me and my partner visit cremes quiet often as a treat after work. A few weeks ago we went and our waffles where cold but we thought nothing of it. Last night we went for a lovely meal and decided to go cremes as a treat, we arrived and had to wait 5 minutes no problem, my partner ordered our food and returned. I received my waffle and part of it was hard and crispy where it had been cooked for to long. After about 15minutes I asked my partner if he had actually ordered something until he's waffle arrived which was called hungry jack with no custard. Once he took a bite I asked him if he's apple pie was hot and it turns out to be freezing as well as he's waffle and he's waffle being over cooked like mine. My partner asked the gentleman who brought his waffle over for our drink, the gentleman took our recipt and brought out j20 over but not returning our recipt. I phoned about and hour & half after we had left as my partner had to pull to the side of the road to be sick and constantly kept bringing up his waffle, spoke to the manager and she asked if we had our recipt I explained it was taken and not returned, so I told her what we had and what our table number was and she said she'd check cctv and phone me back this was about 10:30pm. About an hour or so after I phoned back to get no answer so I left it till the following day. I phoned the following day off my number and there wasn't an answer so I decided to try my partners phone and they answered, I asked to speak to the manager again and I was left on hold for 10minutes until it was cut off, so I phoned back and yet again no answer, left it about 20minutes and tried again and the gentleman who answered told me the manager wasn't in only the assistant manager and that the assistant manager can't get hold of the cctv and basically didn't want to help at all. I am not pleased at all as I've been up all night with my partner with food poisoning. Will never be returning due to poor food, poor service and poor communication.