Dead Eyes Cocktail Bar — Restaurant in England

We ordered food last night for delivery as first time customers. Order placed at 6.55pm and we were then given an estimated arrival of 8.40pm which we thought was a very long time, but we were happy to wait. No sign of the food at 8.50pm so I rang and was told it was on the way (but the lady didn't sound so sure about that and the app still said it was being prepared). Food finally arrived at 9.10pm - everything was stone cold and an item was missing from the order. I rang back straight away and fair play to the guy I spoke with, they offered to send out a double portion of the missing item and throw in some free cans of pop. This then arrived at 10pm when everyone had finished eating and was ready for bed. The missing item was meant to be a main for someone, so they'd eaten their onion ring side and then had to eat dry salt and pepper chicken on its own an hour later. Although what we ate was alright taste wise, everything was cold, the portions are really small and expensive for what you get, and almost 2.5 hours for delivery (3 hours if you count them having to come back) on a Sunday night is ridiculous. I also asked for no tomato on the chicken burger and the jam to be in a separate pot if possible - burger had tomatoes on and there was no jam, in a pot or anywhere to be found. I only noticed this after ringing about the missing item, otherwise I'd have mentioned this too. I would have given 1 star but 2 given for rectifying the missing item situation. Unfortunately, it's highly unlikely we will be ordering again and I can't recommend others to try this place in case they experience...

This is a nice little venue but there isn’t much seating downstairs so I do advice to ring up in advance to book a table.

When we arrived the service was slow and took 5/10 minutes to be served at the bar for food and drinks because there was only one person at the bar serving.

The food was amazing and the cocktails was very nice , just gutted they ran out of products to make me a zombie which isn’t a good time to run out at 5:30pm on a Saturday night knowing they have the rest of the night ahead of them.

We was the only people eating at the time and not once did anyone come over and ask how we was or how the food was which should be a must in the hospitality industry.

If in my eyes they didn’t happen it would...

Ordered at 18.32 for delivery by 19.50, rang 20.01 to be told it would be delivered in the next 10 mins and an offer of 2 free beers. 35 mins later order arrives and the delivery guy asks me to wait a minute for the cans but drives off! Beers arrive at 20.52, would rather have had the food on time tbh. Don't believe them when they say the salt and pepper noodles are spicy, they're absolutely not. Just regular soft fried noodles but literally dripping in sesame oil. The chicken has a slight salt and pepper flavour but nothing to write home about and NO KICK. Very disappointing with the food, the lies and the service. Won't be...