Domino's Pizza - Chester - North — Restaurant in England

I placed a order for collection (2 medium pizzas and two sides) when I got home I checked and the pizzas were completely wrong. I rang up and was told they couldn’t send me out the correct pizzas and if I wanted what I ordered I would have to go into store. I was also told i should have checked the pizzas before making the journey home implying I was at fault. The store manager also offered me a refund but when I got to store I was told I’d have to call at 10:45pm to receive the refund (wouldn’t tell me why) when I called back at 10:45 the store manager said he couldn’t refund me tonight and I’d have to call back in the morning before 11am. When I rang this morning I was told that again it was my fault that the pizzas were wrong (sticker on box clearly stated chicken and sweetcorn but I received pepperoni, sausage and chilli) and that I’d have to call back on Wednesday next week to see if my refund has been accepted.

THIS IS TERRIBLE CUSTOMER SERVICE!! Not only did I have to make the same journey twice totalling a 45 minute drive, I was told that although the could deliver they would prefer I collect because they are busy. And then to be told when I get back to the shop that I was at fault...

Ordered a delivery paid £40 for a pizza when arrived all toppings were wrong & I was left short of my 2 sides I paid £15 for called the shop and manager told me he double checks all orders and asked me to double check my order obviously I’m looking at it I know what’s missing and what’s wrong when I asked for him to send me side he said it was late and his drivers where busy when I demanded a refund for my missing items or for them to be replaced waiting over 40 minutes the sides to arrive and they never did come after calling them back they hung and never answered the phone any more one guys name is gagan very rude staff particularly the manager I don’t think these people are experienced or care about customer service should be sacked and people hired who actually know what there doing just take a look at the rest of the reviews by far the worst dominos I’ve ever had I will be making a...

Never in my life have I had such a bad customer experience!! Husband ordered two Pizzas at 6.30pm, the app said it had been delivered which it hadn't. He rang at 7.30pm and was told it would be delivered within ten minutes. Rang again at 8.05pm to be put on hold whilst the driver rang my husband. He turned up blaming Road closures despite the fact the pizza tracker showed his direct route. The Pizzas were cold but we had to take them as our child was hungry. I rang store and the guy I spoke to said with an attitude why did you not ring sooner, I politely informed we had and he went to speak to the manager. He came back and said we are very busy with one driver, I said i appreciate that but nearly two hours and cold pizza is unacceptable he vehemently replied "we are giving you your money back, are you happy now" he was quite aggressive and made me...