Firstly, it was my error ordering from here. I thought i had ordered from a different location and set off to pick it up. When I arrived at the wrong location and realised my error I called this branch and explained the situation. They agreed to have it delivered at no cost , not sure who I spoke to but it was at 8.16pm. She said she would arrange it get delivered despite it being my error. The pizza got delivered before I returned home, 8.44pm, I spoke to the delivery guy on my ring camera, again no names and said I was just around the corner and would give him some cash for inconvenience caused, he told me to pay it forward as my girls collected from him at the front door. Food was good but if I could give a service score out of 100, I’d give them them 120, it was beyond the call of duty. Big props to the individuals involved and something not expected from a...
Read moreOrdered from here multiple times & never had an issue. However, as of today that changed. When we received our order we noticed we were missing our box of cookies. I called up about the missing cookies only to be rudely interrupted twice before I could finish what I was explaining. Once I had informed the lady of my missing item she then replied, ‘oh for God sake. I then was told that we can’t receive our cookies because they’re are getting ready to close (at 9pm while the store was due to close at 10pm). She proceeded to tell me that she can credit me for the next time we order. I asked for a refund to which I was informed I would receive it in 3-5 days. Very disappointed with the service & the manner it was handled in as I’ve never had a issue with this store...
Read moreI was and I'm angry with having to wait 10 minutes for me chicken hot wings and garlic bread and to be told by the lady that she dropped me food on the floor and she is going to remake it, another 10 minutes later I get me food and walk 2 minutes to the car and the chicken wings are soggy with loads of runny sauce and they were cold not close enough hot, so I had to waste another 2 minutes to walk back and 5 minutes to get a refund as I was not happy with the food, its really annoying
I bought the food at about 2pm on 11 October 2024, is when...
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