Domino's Pizza - Sandy — Restaurant in England

This is not your typical dominoes, it is awful, the pizza my wife and I had last night, after being 20 mins late the shop app said it was delivered,it hadn't been then 10 mins later our COLD pizza turned up so called the manager and he was said that it was because of the rain it was late and a problem with the app saying it was not his fault whatsoever, then he said it will be 7-10 days to get our money back, which I don't understand how it comes out of my bank in 10 seconds but 7-10 days back🤔🤔 this has got to be wrong. So I said to him ok you send new pizza as soon as you can and all be good to which he said ok. 40 mins later 2 pizzas turned up WARM, but the part that made me more annoyed was it was our ORIGINAL pizzas that they had just put back in oven. As anyone knows that enjoys a fresh pizza sticking it back in the oven takes away the FRESH bit. We've had 2 bad experiences at this outlet,when they first opened they were great,lovely hot, FRESH, spongy pizza,I don't know what happened but WE WILL NEVER GO HERE AGAIN. Please heed my warning...

Best Domino's I've ever had (dead fkin srs) Placed my order, the ting shows up like 20 minutes later (Sandy to Potton). It arrived piping hot and perfectly crafted. I opted for a large half and half with stuffed crust (ranch BBQ and hot n spicy). The base was cooked to an impeccable level. The cheese to topping ratio was expertly calculated and applied to this meal. Nothing burnt, nothing undercooked. This place makes Domino's Biggleswade look like amateur hour. Those scrubs need to take a bow to the new Domino's Kings of Bedfordshire. I'll tip bossman next time, had to test the waters first. I'll be ordering again...

Overcooked pizza and bad handling of complaints, would give 0 stars if I could. First time ordering from this branch for a birthday party and will never use this branch again. The pizzas were marked as delivered 15 minutes before they came and were overcooked, there was no time to request new pizzas so we had to make due. I contacted Dominos Sandy asking for a partial refund or gift voucher, they refused stating this was a "golden pizza" and referred to their "temperature logs", when I requested the complaint be passed to their manager they "considered the complain closed". We will never again order from this...