Domino's Pizza - Whitehaven — Restaurant in England

Awful. Order to collect - drive 25 min to get there, it’s not ready when I was meant to arrive so wait 10 min. Get home 25 min after that and they’ve got the order wrong and made the normal pizza without any of the substitutions I requested.

I call up, but the person on the other end of the phone can’t hear me first two times, then third time says they’ll replace it but doesn’t apologise or anything.

I drive back, another 25 minutes - get to front of store and people can see me there but don’t come over even after I call for someone. When someone does come over they say they’ll redo the pizza.

Ten minutes later they bring the pizza out and it’s wrong AGAIN, this time with no jalapeños. I go back in a second time and he says he’ll add them - which he did there and then - but aren’t they meant to be cooked?? By this point I am too exhausted to argue.

You fancy nice takeaway as a treat at the weekend but totally ruined by entirely careless service.

Will not order from here again - which is a shame as the dominos where I used to live was always...

Decided to order pizza as my New Year plans fell through. Ordered pizza, garlic bread and chicken kickers as a treat. Downloaded the app and waited till the order was being cooked so I could go and pick my order up. Arrived at Whitehaven store saw on the screen my order was ready. Waited about 20 minutes to be acknowledged where I was told my order wasn't ready. A further 5 or so minutes my order was put on the counter and then the staff member walked away. Decided to have a slice of pizza in the car before I set off home and it was stone cold. The whole meal was the same and had to go in the oven to warm when I got home. Service diabolical and food not much better. Was contacted via messenger to rate which I did, contacted their customer service and no surprise no response. Wouldn't order again and in future us a local pizza shop. Disgusting service from a national chain, customer service obviously not...

Waited for our dominos for an hour and had notification saying it had been delivered, only for the delivery driver to tell us over the phone he would not be delivering our food due to having to get home. I explained he had our food and we had already paid and still refused to drop it off even though he was 4 minute drive away. Staff member from the shop was very helpful and apologetic on the phone and i made sure he knew it wasn’t his fault. Sent out a new order with another delivery driver who was very polite and pleasant. Thanks to staff from dominos shop and other driver who were all nice and professional - other delivery driver needs gone not fair for the other staff to pick up pieces and refuse to deliver order after customer has...