Finezza Italian Kitchen | Italian Restaurant Poole — Restaurant in England

My mother and father attended this restaurant on 18 April 2024 with a dear friend who had just lost his partner.

Unfortunately, the coat stand fell on my mother and injured her head which made her extremely groggy and felt unwell. At the time of writing – 4 days later – she still has a visible lump caused by this incident.

If it had just been her and my father, she would have asked to go home as she did not feel well and therefore could not enjoy her food. However, she did not want to let their friend down in his hour of need. To be clear, she could only eat a small amount of the child's portion of ravioli which she had ordered and contacted the restaurant directly to raise the issue. She suggested that they relocate the coat stand to a position where it could not injure someone in the future.

Finezza contacted her on 20 April 2024 and told her that “Safety is our top priority and the owners have been informed about the incident”. There was no offer of any form of resolution and they did not check on her wellbeing following the incident. Having visited Finezza previously, this was an extremely disappointing interaction to say the least.

EDIT FOLLOWING FINEZZA’S RESPONSE BELOW

Finezza have disappointingly – and I feel purposely – provided inaccurate information in their response. At no point did my father say that he “himself…dropped it on the lady by accident”. If they had checked the CCTV, which they claim to have done, then they would have seen that he was seated the furthest from my mother at the table so that could not have possibly happened.

The comments of them “smiling” and that “they didn’t complain or mention anything to” the owners is totally irrelevant. As mentioned previously, they were treating their lifelong friend to an evening out (whose partner had just tragically passed away). They were therefore not motivated to complain and possibly ruin the evening for anyone dining at their table. To be abundantly clear, the “free drinks” mentioned were as a result of the conversation which took place with their friend; not them as individuals or as a couple.

To state that this review has been written in an attempt to “get free food or compensation” is absolutely flabbergasting and – once again – completely untrue. Customers are perfectly entitled to leave an honest and factual review in a public forum and those comments indicate that Finezza have failed to take ownership of the issues caused that evening.

Very disappointing and...

If you are looking for authentic and tasty Italian cuisine in Poole, I recommend you to visit the restaurant Finezza Branksome¹. It is a family restaurant that serves traditional dishes from different regions of Italy, prepared with high quality ingredients and with great attention to detail.

Together with my wife, we ordered two main courses: POLLO FINEZZA and POLLO GORGONZOLA E SPINACI. POLLO FINEZZA is a chicken fillet in a cheese and asparagus sauce . POLLO GORGONZOLA E SPINACI is a chicken fillet in a sauce with gorgonzola cheese and spinach, served with potatoes and salad. Both dishes were delicious, the meat was juicy and aromatic, and the sauces were perfectly seasoned and creamy. The portions were generous and filling, but not heavy.

For dessert, we got a glass of Amaretto from the restaurant, a sweet almond liqueur that matched our mood and ended our meal. Amaretto is a traditional Italian drink that has its roots in Saronno⁴. It has a delicate, slightly bitter taste that stimulates the senses and improves digestion.

The service in the restaurant was wonderful, kind and professional. The waiters were polite, smiling and helpful. The atmosphere in the restaurant was very pleasant, warm and family-like. The music was calm and unobtrusive, and the interior was decorated with taste and elegance.

In conclusion, our visit to the restaurant Finezza Branksome was very successful and we will definitely come back. We recommend this restaurant to all lovers of Italian cuisine and not only. It is a place where you can eat deliciously, relax and feel like in Italy. We thank the restaurant Finezza Branksome for the wonderful culinary experiences and the friendly service....

We ordered bruschettas with mozzarella and calprese salad for starters. The mozzarella was never added to our bruschettas and calprese had no basil, it was 3 slices of tasteless tomatoe and a mozzarella ball cut into quarters. Bruschettas are delicious though. For main we ordered pastas- my friends pasta was undercooked- not al denote but straight up hard inside, meanwhile my carbonara straight up tasted like a Tesco ready meal. I also ordered my carbonara traditional style but I’m convinced I was served one with cream. I have only one before sent food back to the kitchen, as I used to work in hospitality and I know what a pain it can be but it was genuinely inedible. The staff arranged for a replacement meal which was lovely, however from that point in our table wasn’t attended to as much as at the start of the meal. Finally we ordered a tiramisu- it was bland and disappointing. I’ve been to finezza once before and really enjoyed their salad, so I was very disappointed that the actual Italian food was so poor at an...