Giggling Squid - Marlow — Restaurant in England

The two Thai ladies working there are probably the two rudest people I’ve ever met. Me and my daughter came in for a nice meal after a day of exploring the area. Maybe we didn’t look ‘rich’ enough to be in there, hence they looked down their nose at us (we could see they were being cordial with all the other patrons) Either way, throwing menus down, asking for your order by saying ‘what?’, never making eye contact, started talking in thai to her colleague while I was MID SENTENCE then just sauntered away from the table mid order. Came back 10 minutes later, and grunted at us for the rest of the order.

Other than that, the food was pretty basic.the fish sauce didn’t smell or taste like any other fish sauce I’ve had at Thai restaurants. smelled like it had gone off. The muscles were dry and rubbery, like the came out of a packet bought at Sainsbury’s next door. (Update: we went and got some muscles from Sainsbury’s the next day and they were literally the same ones)

All in all an absolute horrid experience.

Oh… and they added a service charge for this 5 star experience without even asking.

RESPONSE TO THE OWNERS RESPONSE: the fact that you didn’t mention the main crux of the issue, (that being the abysmal way we were treated by your staff) in your response is disappointing to say the least. Makes me think you don’t have a problem with mistreating customers if they don’t look like they come from money. Honestly if that’s the case either enforce a dress code or make it private members only. Save anyone else coming in there and being made to feel like...

Interesting response to my feedback - very defensive. To think 5 prawns for £15.99, and that you see that as acceptable , says it all really. It’s disgustingly poor value for money but it seems you don't accept that. C’est la vie! Amazing that your response suggests your prawns are imported all the way from Thailand - really? Perhaps if they were sourced from North West or East Atlantic or North East Arctic, from fisheries off the east coast of Canada, western Greenland or the Norwegian fisheries of the Barents Sea, you might be able to be more generous when it comes to quantity - quality by the way is excellent. I don’t think your criticism of Wetherspoons Marlow is a good look - don’t criticise your next door competitors, instead go and enjoy their FRESHLY prepared food, FRESHLY sourced too despite your derogatory comment. Today I went to Waitrose at Handy Cross and amongst my purchases was a Prawn Cocktail £4.25 - 8 succulent prawns (from Honduras I think - surely no less costly than sourcing from Thailand?). Your response is defensive, hardly accepting that your offering is poor value for money. I guess you won’t change your approach because you are a national chain with profit margins to uphold and the vast majority of your customers won’t share their feedback - they will simply talk with their feet, which is what so many of our friends in Marlow have done. Life is about choices - I hear you saying that. My choice is not to be ripped off again by Giggling...

A very disappointed meal this evening. It started badly and only got worse. I had to ask for a drink and to order after about 10 mins of waiting (the staff are usually so attentive). The Thai prawn crackers were overcooked and appeared to be of poorer quality than usual. Long delay between courses. Money bags were overcooked (almost burnt). Prawn Pad Thai didn't appear to be fresh and was tasteless also no peanuts. The chicken red curry only included a single tastless vegetable (swede?) and was bland (no spice heat). Worst of all was the chilli beef with Basil, where the beef appeared to have been deep fat fried. Also, it resembled a fajitas filling with the number of different coloured peppers. It was also very expensive and we were charged for service. It's such a shame as we have been regular customers for more than 10 years. Had it changed management? Sadly, I doubt we'll...