Golden Cottage — Restaurant in England

It takes a lot for me to write such a poor review, especially when the food was spot on. Sadly, the front of house staff could barely have been worse and cost them 5 stars.

We booked a last-minute table for four people after a long day at work around 8:30, and arrived 15 minutes later. Unaware and quite surprised that they close so early on a Friday (9pm!) as it usually the case to be serving until at least 10 pm for a dine in restaurant. It is understandable to internalise irritation when a booking comes so late. However, if you agree to the booking (and the customer's money), you have to present yourself professionally to your diners. I say this as someone with 20 years combined hospitality and retail experience.

What we experienced can only be described as a series of micro-aggressions that were in such plain sight. It made us all very uncomfortable. We got an opening remark of "well don't take too long, we're closing soon," which if said half jokingly, I'd be happy to ignore. The subsequent behaviour, though, was impossible to ignore. From loudly huffing and tearing a sheet off the order pad when we wanted to order 2 small starters, the server returning to serve our main with her coat on, to the group on the table opposite, making it quite plain that they were waiting for us to leave and that they were with the staff.

I could not praise enough the chefs food, the dim sum was superb, the main was hot, and the portions were spot on. This is the only reason not to give 1 star.

This has so much potential to be a great restaurant, and I am not the first to complain here about the waiting staff. We live in Goole and really wanted this to be a restaurant to return to. Frankly, I don't know if...

Upon entering this restaurant we were confronted by 4 very young people. 1 boy and three giggly girls. After about 5 mins the nervous young boy came and asked if we were ready to order? I asked about drinks first. He went back to the bar and returned with a pad. We ordered drinks but it took ages to arrive and the selection was very limited. No draught beer or lagers available. I asked if we could have some prawn crackers which took about 10 minutes to arrive with no dipping sauce. We eventually ordered our food. After about 20 minutes the starters arrived with the menus still on the lazy Susan. We had to ask for them to be removed. The whole evening was very amateurish . When the mains arrived, bearing in mind we ordered 7 £25 banquets, there was only 4 main dishes. Although the food was nice but short in order the service was very bad and again amateurish. There were no adults serving and it looked like a young man was the chef. By 9-30 ours was the only table occupied , for a Friday night that told me lots. I do believe this place could do well with some proper experienced staff and chefs. Attention to detail is muchly lacking. Our spend was £288 for 8 of us. I do not consider this good value. David Burton. Our visit was...

I had high expectations for this restaurant as it was recommended to me and looking at the reviews I was convinced the food was going to be great. On arrival at the restaurant we were not greeted by the staff who appeared to be all very young. After waiting for sometime at the front I approached the checkout station and only at that stage was shown to our table. There were no serviettes on the table and even when the food arrived we were not provided with any and we had to ask for some. This to me is poor form for any restaurant and set the tone for the evening. To keep it pretty brief the service was very slow, the wine I ordered was was warm and the food was less than average. The egg fried-rice to accompany the meals was the worst I’ve had . I’ve had better from a take out . In summary I wished I had stayed home and...