Greggs — Restaurant in England

Awful customer service from Manager Natalie. On the 25th walked in with my colleague. We both work for the NHS and had our uniform on. We are both light brown and of asian descent. At 07.50 nearly 8 there were only a few sandwiches out and we requested for another. Natalie replied "i dont know where my other staff member has gone, shes gone AWOL" we waited patiently and ignored Natalies appaling behaviour towards us as we felt emabrassed. I kindly told Natalie we would be late as we start 8am so she went to the back and asked the colleague to make thw sandwich. One she made it we asked her to heat it up and she replied "no, your going to be late" i was shocked at this behaviour. She warmed the sandwich up even though i asked for a few seconds she refused to take it out until the timer ended. I felt unomfortable and treated differently and unfairly. Before i left the store i asked Natalie for her name. I decided to make a complaint to Greggs over the phone as i would dislike anyone else going through this. Greggs offered me and my Colleague a £10 voucher and assured us this wouldnt happend again assuring me they would contact area manager Clair and she would look into it. We were still disappointed by the service but was glad greggs could make up for it. The next day 26th at 07.30am we called greggs hoping they could have the sandwiches ready for us to collect at 07.45. Natalie picked up and once we spoke to her politely she said "are you the same person from yesterday, have a good day" and hanged up. We were sure it was a misunderstaning so continued our journey to the shop. Once we got there and selected what we wanted heading to the counter. Natalie put her hand up with a "stop" sign and firmly said she is not serving us. We asked why and she said " you were extremely rude yesterday when you were talking and asking questions" me and my colleague were totally confused as were the ones who receieved a terrible service and felt that was her excuse to refuse us. We were not rude or argumentitive. We got the hint that because we made the complaint Natalie was not willing to serve us. We were asked to "Go away" i put the products back to where they belong and left the store. My colleague in the car got out and he had to us our food she questioned him " are you here on behalf on the other women " . I dont think this behaviour us acceptable and it is very strange we are being treated like this. I have never experienced this before not with any retail store. I usually get a 5 star service from Greggs but this time was awful. I made sure i took a video not of Natalie her self but of the conversation we had. I made sure to capture the moment she told us to "Go away and leave the store" I called greggs again and explained what happend. I forwarded the video the them and they offered us another £10. I appreciate the gesture, however this customer service should not be happening. Discrimination, and maybe a bit of racism is what i felt. Unacceptable. Especially for NHS staff members who work from 8am to...

I've never been to a Gregs where I was made to wait and watch the server fiddle in the corner and look busy while the coffee machine poured the ALREADY PAID UP CUSTOMER in front instead of asking my order. If you think I'm joking the blonde woman that served me after walking around a bit, checked to see if the coffee was ready yet, no not even half way and continued to pace and "look busy" I'm a massive advocate for the service industry, I was appalled the man in front of me was hesitant to budge out of the way to let the woman carrying stock pass. I saw the look of shock on that womans face when she'd left the stock room and I was still waiting to be served. Just do better. Give your customers eye contact and if you're overwhelmed and busy, pour a glass of water so you can breath and regulate. This Greggs is too close to a train station to not be on the ball with orders. (Two tills but the man who wouldn't budge had card issue) my server was also off in tone when I took the time to grab myself a napkin before leaving the till. The interaction felt like I was made to wait longer than necessary, I already had my app open by the time I got the till, and like I was being asked to hurry up when taking my napkin. Maybe...

I cant put more than one star or else i could put it… yesterday i had a visit in the outlet they had cash only. I was back from my night shift. I picked up a sandwich and went to the counter to get a hot drink and pay for it the lady in the counter said we got cash only transactions today. The conversation was ok until the other staff in the counter replied should we scream at everybody coming inside the shop its cash only. It left me and the customer behind me speechless i should have asked her to be more polite but i didnt. It was disrespectful and felt they were racist as I’m brown. There’s no bad i felt they are racist. The morning when staff should be pleasant and make customer feel the same. I felt the staff were lazy and as its only cash only for that day they dont expect more people to enter the outlet and when people come in they get nervous. I wont personally let myself go...