Greggs — Restaurant in England

I go into Greggs most days as my parents both have cancer and are quite ill. They like a bacon roll and cheese and ham toasties etc.. Most of the time the service is good and apart from the coffee machine breaking down regularly, the standard is quite good with staff always pleasent but today I take exception in the fact I was confronted with one of the most unpleasent, rudest, self important mentally unstable people I have ever encountered, he made other staff members feel uncomfortable. He could not smile by accident and had a face like a three foot summons. When he barked what do you want ? I told him a bacon roll he then snapped back "sauce" I asked politely not to put any sauces on any of my order which on avarage £12 to £18 with other products. He then began lecturing me on Greggs policies. I asked him not to be confrontational and to take it down a notch and he went into meltdown. I said I came in most days without issue and he told me I did not, as he had been there three months. He then threw a huge tantrum when I suggested he needed more training in dealing with the public, this triggered him further and in a fit of rage he told me he was the manager ( his badge named him as Michael )and he'd been brought in to sort the place out, explaining robot fashion what his role was and why he was there. I asked him to calm down once more. He said he was calm and I would not want to see him angry. He then started to tearfully fill up, when I said I wanted to make a complaint to the head office. He stormed off to get me a number and he then shouted my complaint was not going to be taken seriously whatever and he would not serve me and I was to get out of the shop. The young girl working alongside him was clearly shaken by his behaviour and apologised, when he went out the serving area, she said do not worry I will take your order which she did without issue it came to £18.40 she told me she see's me there all the time and had served me several times before. I was handed the head office number by the disgruntled Michael who then started to help her process my order. I won't be going back...

Really disappointed and disgusted with a staff member today. I work as a member of staff for a college which caters towards children with learning difficulties. Myself, two colleagues and two students were on a College sanctioned outing, where we decided to stop at Greg's for some refreshments . Once seated inside, having already purchased our drinks, one of the students requested a cookie but the queue was already quite long. To avoid the student having a meltdown in the middle of the store, I went up to the staff member at the till and tried to explain the situation, asking if I could quickly pay for a cookie. The member of staff (who I later found out was the manager), told me "you have to queue up" in a rather rude tone. I tried to apologise and explain the unique situation, however I was blatantly ignored. The lady who was being served at the time offered to purchase the cookie for the student (a very kind act i must emphasise), however the manager told her no and wouldn't accept the money. I went back to the student to try and explain that we'd have to wait to get the cookie, but the student was getting distressed, so I ended up going back to the till, and a younger staff member saw me waiting and offered to serve me. I am very grateful to this staff member, however disappointed in the manager. More than anything, her lack of acknowledgement or proper communication with me was the most disappointing. I understand that it was a delicate situation as there was a queue, however, the customers in the queue were fine with me going ahead of them as they could see the child was getting distressed, therefore the way the member of staff handled it was disappointing and completely inappropriate, specifically in the way she completely failed to acknowledge me as a customer, and out of spite, rejected another customers offer to pay...

Got here at 1035.. no hash browns, no sausages for breakfasts. Initially, 1 member of staff serving at speeds a snail would go quicker. Eventually, a 2nd member of staff decided to join the party. Took 15 minutes to get from the door to the counter. She was polite and very quick at what she did but scrimped on the HP sauce. Younger girl in the back putting food out and sorting the ovens. I did ask her if there were any hash browns ready to be told, no! Overall, considering this store is in the middle of a very busy retail park, I feel the turnaround is diabolical! If I'd have known the collection on the app was quicker as speedy gonazales who was sorting out the ovens seemed to run like the wind every time the monitor beeped and had items bagged and ready in no time I would have ordered that...