Holdi Spice Lounge — Restaurant in England

I'm writing this review with my parents in mind who dined there on Thursday night this week. My Mum collapsed in the restaurant and at no point was helped by the staff, as she lay unconcious in the toilets covered in sick with a defib attached waiting for an ambulance, she was helped by a couple on the next table with medical training from the countess of chester who had not long arrived at the restaurant and had not even ate their starters, whilst all this was happening, the restaurant staff did not take any details from my Dad or friends despite not knowing if my mums illness might he caused by their food, and they happily charged my dads friend £195 for food that had not even been eaten by the table of people who helped out, he was in so much shock he did not question the bill. The restaurant denied my Dad a brandy to steady his nerves as he had just seen his wife in a terrible state, he thought she was dying, "we're shut now" was the answer as the ambulance was with my mum for so long that the restaurant closed, it was felt that they were an inconvenience and there was no care shown at the situation. I for one am absolutely shocked at what occured from their side during this horrible ordeal. My Mum is lying unconscious in their toilets and they haven't asked how she is or for details as to how they can stay in touch, do you not have an accident and incident book? I know a whole load of people who do like your restaurant, but they will not be coming back again. We all have a duty of care to look after one another and as a business there are procedures you should follow and I feel you have failed your duty and failed...

We came here off a recommendation as we both love a good curry. A fair few pros but a few cons. I asked for a still water with no ice and a lemonade with ice and got that the wrong way around. The cobra was not filled to the top which happened on all cobras - good way for them to save money. It also took a long time for them to come to the table. The poppadoms and chutney tray is quite expensive but was very nice. I had the tandoori mix starter which was lovely and my husband had the lamb tikka puree which he really enjoyed. The poppadoms and starters were out really quickly the main took quite a while which was disappointing. My husband had the tandoori mix masala which he really enjoyed and was plenty of it with all the meats cooked well. We shared a keema rice and I was really disappointed. I didn't eat most of my portion as I didn't like it at all, it really lacked flavour. My husband wasn't keen either but mixes it with the sauce so it wasn't too bad. We shared a special naan and that was beautiful and highly recommend. My main course was a chicken pathia and I really didn't like this. It wasn't sweet and sour and was very spicy quite easily a maddrass heat. I left the sauce and ate the chicken but mine was chewy. The toilets definitely need upgrading as they aren't very nice at all. Also, waiters look smart but a couple of them their tie was very short and...

I have some difficulty with this review as you'll see. Firstly, the food is really good - wide variety, good ingredients, well cooked and presented with good sized portions. If you like your food spicy, my chicken naga-naga is for you! The surroundings are pleasant and not too loud. BUT COVID precautions were minimal. There was a hand sanitizer at the entrance but our group of three was not asked to use it. No names or contact details were requested. None of the servers wore face visors or coverings. Menus were reused. We raised the issue with the management and told that staff all had and used visors/coverings but a group of customers had complained so they stopped using them. I'm in a vulnerable group and would have felt much more comfortable if more precautions were taken. Would I go back? Yes the food is so good but I would leave if the level of precautions were not improved. Management said our feedback was important and they would reintroduced the use of...