Indian Massala Restaurant — Restaurant in England

We hadn't been here before but we've recently moved to Bleadon so decided to give it a go as it was local and I booked a table for a party of six. When we arrived there were already people standing waiting in reception and I said that we had a table booked. The waiter looked surprised to see us and then rushed off with no explanation and no indication of how long we'd have to wait. Everyone was rushing around and people were left standing with no attempt to update any of us on what was going on. I spoke to one customer who advised us not to bother and said they'd waited 90 minutes for their table! We were lucky in comparison and were seated within 30 minutes. We then had to ask for drinks menus and then ask for food menus and it just felt like all the staff were in a state of panic! I will say that when we did eventually get our food, we all agreed that it was very good and that is the reason for two stars rather than one. I get that they were busy but we had booked and so they should have ensured that tables were ready on time for customers with reservations. It appeared to me that they had tried to squeeze extra people in, rather than turn them away, and this was at the expense of customers who had bothered to book! Will we return? Not sure. The service was abysmal and the impression given was one of disorganised amateurs but the food was good so we may give them one more chance before we...

I have to say, I really enjoyed our visit to indian massala! I have been many times before and I always enjoy it! When we walked in at 7pm, the restaurant was full of people which is always a good sign of business! Although busy, the service was really good and the food was excellent. There was a slight delay in the food coming out but we were offered a complimentary drink which was great service. On a wednesday and Thursday evening they offer a normal menu but also a £12.95 meal deal which includes a starter, a main course and also a side dish aswell. I ordered a mixed kebab starter followed by the cottage special biriyani with mushroom bhaji from the £12.95 menu. The food really was excellent! The only down side was that i couldn't eat it all but i was offered the take away packaging to take the rest home with me which was half... there was so much food!

All in all an excellent place for food and service. Top marks to all at Indian...

Sadly rang for table sat night told to come along so we did around 6.40pm it was utter chaos so many ppl so many takeaway orders they could not cope we got a table had 2 wait 15mins for first drink would not take our order bit 2x tables came in after and they took their orders ppl were standing and waiting everywhere it was madness finally ordered after 45mins later and actually managed to get 3x poppadoms !! Ppl were complaining everywhere by 8.15 I told them to bag up my food as takeaway they insisted it was ready I had keema nan 2x currys they arrived without the rice there was no meat in the kerman nan so sent back waiter brought container with no lids to table and told us to do it this all cost me over 40 quid and when I got home to eat it it was not great at all and still no meat in kerman nan I was hoping this would be our go too Indian as we live near but right...