Ireland's — Restaurant in England

Customer notice

"Food for thought"

We have recently received a small number of reviews complaining of time wait for food whilst sitting in our venue.

We have two chefs on, we all work very hard and as fast as possible. If our kitchen was bigger then we would be able to have a third chef. However our open kitchen would just not work with anymore staff. We would be tripping over each other and we would be a health and safety risk. We have no control over when or how many people walk through our door. It often feels like a coach has pulled up and everyone arrives and leaves at once. Again, the same with phone orders and machine orders...we hit that button and for example one order could come through or ten could come through at once. Yes sometimes we have to turn them off when this happens as it is so stressful when we have a shop full of customers at the same time.

A number of customers comments state that we priorotise takeaway/deliveries before sit ins. How do you know this? Have you been in our kitchen? Do you know our system? Obviously not. So let me explain.

ORDERS GO OUT ON A FIRST COME FIRST SERVE BASIS. NO PREFERENCE IS MADE. WE WOULD NEVER PICK AND CHOOSE WHAT ORDER GOES NEXT. IF THE PHONE RINGS, THE ORDER IS TAKEN. THE CHEQUE THEN GOES ON A CLIPBOARD INTO THE KITCHEN. THEN A TABLE MAY COME IN. ORDER IS TAKEN. CLIPPED BEHIND 1ST ORDER. TWO MACHINE ORDERS FOR EXAMPLE THEN COME IN. THEY GO BEHIND THE FIRST TWO ORDERS. IN ORDER OF TAKING. IF YOU SEE A CUSTOMER WALKING OUT WITH AN ORDER BEFORE YOU HAVE RECEIVED YOUR TABLE ORDER...ITS A PHONE ORDER AND THE CUSTOMER HAS BEEN NOTIFIED OF A COLLECTION TIME BEFORE YOU CAME IN.

You are waiting because we are very busy. We cook all meats, sandwich fillings etc on site and fresh to order. No fillings are pre bought. We do not throw everything on a griddle or a job lot in a fryer. We cook in our oven for maximum freshness and the enjoyment of fresh, clean food. We have always been about clean eating.

Our team work so hard. We are lucky if we have a cup of tea some days. I can assure you that we do not stop working to get your orders out as soon as possible. And we all get stressed when we know people are waiting during peak times.

If you are in a rush, feel free to pre order when you reserve your table. Table reservations do not mean you get pushed to the front of the queue when you arrive. It means you are guaranteed a seat in our busy venue. Maybe come outside of peak times, you will be sure to be in and out quicker. If you come at 11am it is always busy. If you come at 9.30am you're sure to be eating quickly.

We pride ourselves on fresh food and excellent customer service. We have very experienced members of our team. However, as we are open seven days a week and most of us have small children, we can't always be there. I am around alot. But its just not possible to be there seven days like i used to be. Sometimes the younger girls have to be there. Please remember they are doing their best when it gets busy. They're very good at their job maybe just not as confident as the more experienced members.

If you have any queries, please speak to us rather than write bad feedback and damage our small business.

We are doing our very...

Have been here a few times. The food is lovely can’t fault it but the service needs work on. They seem to be too concerned about take out food and getting them sent out rather than dealing with face to face customers. After 45 minutes we had to ask if our order was on its way as no one had even come to apologise for the delay. When we finally asked our food was only just being cooked then (plated up) There was also another table waiting for food, who had arrived the same time as us. I appreciate it’s busy however a bit of communication would be nice. Plus we also booked the table prior to coming for our food.

After 50 minutes we received our food. A complimentary tea or coffee would have been nice seen as though we had drank our drinks which we would have like with our food.

Again food is lovely it’s a shame about the service...

Lovely little cafe. Went for a family birthday breakfast/brunch which was lovely. Staff are incredibly friendly, easy to talk to whilst being professional. Everything is very reasonably priced, and the food is incredible. Had the large full English and honestly, never normally have an issue, but I struggled! The portions aren't excessive but they are very generous, and the sausages we had at the time were huge. Coffee is brilliant, service is excellent, food is amazing, can't fault it. Would definitely recommend and will definitely be...